Role: SRE & Stability Program Director
Industry: Banking, Financial Services & Payments
Location: Phoenix, AZ (Onsite)
Position Overview
We are seeking an experienced SRE & Stability Program Director to lead enterprise-wide reliability, stability, cloud resiliency, availability, recovery, monitoring, observability, automation, and AIOps initiatives across critical banking, financial services, and payment platforms.
This leader will establish and execute a comprehensive technology stability strategy covering applications, APIs, microservices, databases, middleware, cloud infrastructure, Kubernetes/OpenShift, messaging platforms, payment systems, and enterprise integrations.
The role will drive the transformation from reactive production operations to proactive, predictive, automated, and self-healing operations.
The ideal candidate will have deep experience in highly available, highly regulated, transaction-intensive environments where availability, transaction integrity, performance, resiliency, disaster recovery, and customer experience are critical.
· 15+ years of technology, engineering, SRE, infrastructure, or production operations experience.
· 8+ years of senior technology leadership experience.
· Proven leadership in SRE, stability, resiliency, availability, monitoring, observability, and recovery programs.
· Strong experience in banking, financial services, payments, fintech, or other mission-critical transaction environments.
· Proven experience leading enterprise-wide reliability transformation.
· Strong cloud architecture and cloud resiliency experience.
· Experience with Disaster Recovery, Business Continuity, RTO/RPO, failover, and recovery engineering.
· Strong observability and monitoring strategy experience.
· Experience implementing AIOps, automation, and self-healing.
· Strong experience with distributed systems, microservices, APIs, databases, messaging, and cloud platforms.
· Experience leading Sev1/Sev2 incidents.
· Experience managing large cross-functional engineering organizations.
· Strong executive communication and stakeholder management skills.
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