Role: SRE & Stability Program Director

Industry: Banking, Financial Services & Payments
Location: Phoenix, AZ (Onsite)

Position Overview

We are seeking an experienced SRE & Stability Program Director to lead enterprise-wide reliability, stability, cloud resiliency, availability, recovery, monitoring, observability, automation, and AIOps initiatives across critical banking, financial services, and payment platforms.

This leader will establish and execute a comprehensive technology stability strategy covering applications, APIs, microservices, databases, middleware, cloud infrastructure, Kubernetes/OpenShift, messaging platforms, payment systems, and enterprise integrations.

The role will drive the transformation from reactive production operations to proactive, predictive, automated, and self-healing operations.

The ideal candidate will have deep experience in highly available, highly regulated, transaction-intensive environments where availability, transaction integrity, performance, resiliency, disaster recovery, and customer experience are critical.

·   15+ years of technology, engineering, SRE, infrastructure, or production operations experience.

·   8+ years of senior technology leadership experience.

·   Proven leadership in SRE, stability, resiliency, availability, monitoring, observability, and recovery programs.

·   Strong experience in banking, financial services, payments, fintech, or other mission-critical transaction environments.

·   Proven experience leading enterprise-wide reliability transformation.

·   Strong cloud architecture and cloud resiliency experience.

·   Experience with Disaster Recovery, Business Continuity, RTO/RPO, failover, and recovery engineering.

·   Strong observability and monitoring strategy experience.

·   Experience implementing AIOps, automation, and self-healing.

·   Strong experience with distributed systems, microservices, APIs, databases, messaging, and cloud platforms.

·   Experience leading Sev1/Sev2 incidents.

·   Experience managing large cross-functional engineering organizations.

·   Strong executive communication and stakeholder management skills.