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Deskside Support with DDP/WMX with 75% Travel - Onsite / Field-Based

Wissen Infotech

Hybrid in Pittsburgh, Pennsylvania • Today

Easy Apply

Full-time

$75,000 - $85,000

Onsite and Remote Desktop Support Opportunity Supporting TSA FOCUS

Leidos

Remote • Today

Full-time

USD 52,000.00 - 94,000.00 per year

Job Details

Skills

Warehouse Support
Printers
Deployment
High Travel Flexibility

Summary

Role: Deskside Support with DDP/WMX

Level: L2 Technical Support

Location: US Location
Work Mode: Onsite / Field-Based
Travel: 75%
Hours: 40 hours/week

Job Overview
We are seeking an experienced Deskside Support Technician to provide onsite and remote hands-and-feet support for IT equipment deployments, project cutovers, and go-live activities across US and Canada locations. The role requires significant travel and flexibility to support project schedules, including occasional weekend stays.

The role also has a skill combination8 L2 Deskside, Warehouse Support, Printers, Handhelds, Deployment and high travel flexibility.

Key Responsibilities

Deploy, configure, and support IT equipment at customer locations.
Set up laptops and desktops and connect devices to the network.
Install, configure, test, and validate printers and peripheral devices.
Configure and troubleshoot handheld/mobile devices.
Provide L2 technical support during project cutover and go-live activities.
Maintain and update project tasks, documentation, status trackers, and deployment records.
Perform post-deployment, cutover, and go-live debriefs with project/team leads.
Collect and remove legacy/old IT equipment following deployment.
Palletize and prepare retired IT equipment for shipment.
Coordinate with local site contacts and the Client recycling vendor for equipment pickup and recycling.
Support warehouse-related activities, including equipment handling, inventory, staging, and preparation.
Communicate effectively with project teams, site contacts, vendors, and stakeholders.
Perform other onsite deployment and field-support activities as required.

Required Qualifications

L2-level technical support experience.
Experience with desktop/laptop deployment and troubleshooting.
Experience with printer installation, configuration, and testing.
Experience supporting handheld/mobile devices.
Strong understanding of basic networking and device connectivity.
Warehouse / IT asset handling experience is required.
Strong documentation and organizational skills.
Excellent verbal and written communication skills.
Ability to work independently at customer locations.
Ability and willingness to travel extensively across US and Canada.

Travel Requirements

Approximately 50% 75% travel to customer/project sites.
Travel will generally occur during the business week.
Occasional weekend stays and flexible working days may be required to meet project schedules.
Candidates must be comfortable working at different customer locations as project requirements dictate.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91112433
Position Id: 9097327
Posted 8 hours ago

Fitment

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Contact the job poster

Mangesh Patil

Talent Acquisition Manager @ Wissen Infotech

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Job Details

Skills

Warehouse Support
Printers
Deployment
High Travel Flexibility

Summary

Role: Deskside Support with DDP/WMX

Level: L2 Technical Support

Location: US Location
Work Mode: Onsite / Field-Based
Travel: 75%
Hours: 40 hours/week

The role also has a skill combination8 L2 Deskside, Warehouse Support, Printers, Handhelds, Deployment and high travel flexibility.

Key Responsibilities

Deploy, configure, and support IT equipment at customer locations.
Set up laptops and desktops and connect devices to the network.
Install, configure, test, and validate printers and peripheral devices.
Configure and troubleshoot handheld/mobile devices.
Provide L2 technical support during project cutover and go-live activities.
Maintain and update project tasks, documentation, status trackers, and deployment records.
Perform post-deployment, cutover, and go-live debriefs with project/team leads.
Collect and remove legacy/old IT equipment following deployment.
Palletize and prepare retired IT equipment for shipment.
Coordinate with local site contacts and the Client recycling vendor for equipment pickup and recycling.
Support warehouse-related activities, including equipment handling, inventory, staging, and preparation.
Communicate effectively with project teams, site contacts, vendors, and stakeholders.
Perform other onsite deployment and field-support activities as required.

Required Qualifications

L2-level technical support experience.
Experience with desktop/laptop deployment and troubleshooting.
Experience with printer installation, configuration, and testing.
Experience supporting handheld/mobile devices.
Strong understanding of basic networking and device connectivity.
Warehouse / IT asset handling experience is required.
Strong documentation and organizational skills.
Excellent verbal and written communication skills.
Ability to work independently at customer locations.
Ability and willingness to travel extensively across US and Canada.

Travel Requirements

Approximately 50% 75% travel to customer/project sites.
Travel will generally occur during the business week.
Occasional weekend stays and flexible working days may be required to meet project schedules.
Candidates must be comfortable working at different customer locations as project requirements dictate.

Dice Id: 91112433
Position Id: 9097327
Posted 8 hours ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Contact the job poster

Mangesh Patil

Talent Acquisition Manager @ Wissen Infotech

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

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