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Priority skills (New!):
• Develop and maintain ServiceNow reports, dashboards, performance analytics, and data extracts to support operational and management reporting.
• Design and develop Power BI dashboards and executive-level reporting using ServiceNow and other enterprise data sources.
• Build data models, measures, KPIs, and visualizations that provide actionable insights into operational performance, compliance, service health, and engineering effectiveness.
• Identify opportunities to use automation, scripting, APIs, and workflow technologies to improve reporting efficiency and accuracy.
• Automate recurring reporting activities, data collection, validation, distribution, and notification processes.
• Partner with engineering, operations, security, service management, and leadership teams to define reporting requirements and translate them into measurable KPIs.
• Experience developing automated reporting solutions using technologies such as Power Automate, PowerShell, Python, or similar automation frameworks
Secondary skills:
• Experience supporting, using technology – Omnissa Workspace ONE, Microsoft Intune
• Medium level of knowledge and experience with Apple MacOS Support and Troubleshooting
• Monitor system performance, compliance and logging/monitoring
• Collaborate with engineering teams to resolve incidents based on log data
• Collaborate with security and compliance teams to ensure endpoint protection and policy enforcement
• Troubleshooting methodology skills
• Must be able to document incidents and problem resolutions carefully and accurately
• Experience with change management concepts, tools and implementations preferred
Aneka Talent Solutions Corp is a rapidly growing Information Technology services and solutions company providing innovative and cost-effective solutions for our customers. We provide solutions for a dynamic environment where business and technology strategies converge. Our approach focuses on new ways of business combining IT innovation and adoption while also leveraging an organization's current IT assets. We offer contract, contract to hire and permanent placement solutions for roles in finance and accounting, technology, healthcare, logistics, retail, creative, legal, administrative, customer support.


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