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VoIP/Telecom Administrator

Cardinal Integrated Technologies Inc

Poughkeepsie, New York • 2d ago

Easy Apply

Contract

40 - 50

Business Systems Administrator- VoIP

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Full-time

Network Architect

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Remote • 8d ago

Easy Apply

Contract, Third Party

Depends on Experience

Project Manager (telecom related projects)

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Remote or Hybrid in Dallas, Texas • 19d ago

Easy Apply

Full-time

$35 - $45

Onsite WAVE VoIP Engineer

Motorola Solutions

Remote or Florida • Today

Full-time

USD 75,000.00 - 85,000.00 per year

Staff Machine Learning Engineer - VoIP Infrastructure

ServiceNow, Inc.

Remote or Boston, Massachusetts • Today

Full-time

Staff Machine Learning Engineer - VoIP Infrastructure

ServiceNow, Inc.

Remote or Dallas, Texas • Today

Full-time

USD 176,100.00 - 308,200.00 per year

Staff Machine Learning Engineer - VoIP Infrastructure

ServiceNow, Inc.

Remote or Seattle, Washington • Today

Full-time

USD 176,100.00 - 308,200.00 per year

Systems Engineer

AmeriSave Mortgage Corporation

Remote • Today

Full-time

USD 105,000.00 - 140,000.00 per year

Sr. Network Engineer 4, Design & Architecture

Comcast Corp

Remote or Illinois • Today

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USD 102,490.09 - 153,735.13 per year

Network Engineer

Goldbelt Inc

Remote • Today

Part-time

USD 50.00 - 60.00 per hour

Senior Network Engineer, IT Infrastructure

tax.com

Remote or Hybrid in London, England • Today

Full-time

NEN Solution Engineering - Sr. Voice Engineer

Leidos

Remote • Today

Full-time

USD 107,900.00 - 195,050.00 per year

Senior Software Engineer - VoIP

Podium

Remote or Lehi, Utah • Today

Full-time

IT Network Administrator - Journey

Washington State Department of Transportation

Remote or Olympia, Washington • Today

Full-time

USD 85,800.00 - 112,572.00 per year

Network Engineer II

Five9, Inc

Remote • Today

Full-time

USD 82,600.00 per year

Field Engineer - Arkansas

Motorola Solutions

Remote or Arkansas • Today

Full-time

USD 80,000.00 - 90,000.00 per year

Unified Communications Engineer

ASM Research

Remote • Today

Full-time

VoIP/Telecom Administrator

Cardinal Integrated Technologies Inc

Hybrid in Poughkeepsie, New York • 2d ago

Easy Apply

Contract

Depends on Experience

Job Details

Skills

Mitel OpenScape
Genesys IVR
Contact Center Support
VoIP Administration
Telecommunications
Vendor Management
SOP Documentation

Summary

Role: VoIP/Telecom Administrator

Location: Poughkeepsie, New York (Day 1 Onsite)

Duration: 12+ Months

Interview: In-person interview is required

Job Summary:

The VoIP/Telecom Administrator is a skilled and experienced professional responsible for managing and optimizing an organization's telecommunications & Contact Center systems (Mitel-OpenSpace & Genesys IVR). This role involves design, develop, deploy, and support telecom-related software and hardware across the company. Telecom services are critical to support Openspace Contact Center environment and directly impact external customer base. This role will be a key resource in future implementations, feature enhancements, upgrades, and support of new functionality for the organization. With strong leadership skills, they collaborate on projects and work with vendors. Their expertise ensures seamless communication and operational efficiency, making them an asset to any telecommunications team. The Administrator will work in alignment with the full I&O team to ensure adherence to security protocols, industry standards and continuous cost-effective improvements that reduce business downtime.

Job Responsibilities:

Mitel OpenSpace telecom System Management: Oversees day-to-day operation, maintenance, and optimization of the company's telecommunications and Contact center infrastructure to ensure peak performance and reliability.
Troubleshooting and Issue Resolution: proactively Identify and resolve complex technical issues related to telecommunications systems, ensuring minimal downtime and high system availability
System Upgrades and Integration: Planning and execution of upgrades and integrations to ensure compatibility and efficiency with existing systems
Collaborate with subject matter experts (SMEs) to create and revise existing knowledge base articles ensuring they are clear, accurate and comprehensive.
Vendor Management: Collaborate with vendors to work on Issues and upgrades ensuring smooth operations, negotiate service contracts, and stay updated with the latest product developments and innovations
Security and Compliance: Implement and maintain security measures to safeguard telecommunications systems and ensure compliance with relevant regulations and industry standards
Develop and document SOPs for key processes and collaborate with cross-functional teams to update SOPs regularly based on process changes, feedback from users, and operational improvements.
Participate in telecommunications-related projects, ensuring adherence to budget and timeline.
Business Liaison: Collaborates with Business Stakeholders to assess current and future telecommunication system needs in assistance to the telecom Technical Service Owner.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10121181
Position Id: 9119040
Posted 2 days ago

Fitment

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Contact the job poster

Abhishek Mishra

Recruiter @ Cardinal Integrated Technologies Inc

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Job Details

Skills

Mitel OpenScape
Genesys IVR
Contact Center Support
VoIP Administration
Telecommunications
Vendor Management
SOP Documentation

Summary

Role: VoIP/Telecom Administrator

Location: Poughkeepsie, New York (Day 1 Onsite)

Duration: 12+ Months

Interview: In-person interview is required

Job Summary:

Job Responsibilities:

Mitel OpenSpace telecom System Management: Oversees day-to-day operation, maintenance, and optimization of the company's telecommunications and Contact center infrastructure to ensure peak performance and reliability.
Troubleshooting and Issue Resolution: proactively Identify and resolve complex technical issues related to telecommunications systems, ensuring minimal downtime and high system availability
System Upgrades and Integration: Planning and execution of upgrades and integrations to ensure compatibility and efficiency with existing systems
Collaborate with subject matter experts (SMEs) to create and revise existing knowledge base articles ensuring they are clear, accurate and comprehensive.
Vendor Management: Collaborate with vendors to work on Issues and upgrades ensuring smooth operations, negotiate service contracts, and stay updated with the latest product developments and innovations
Security and Compliance: Implement and maintain security measures to safeguard telecommunications systems and ensure compliance with relevant regulations and industry standards
Develop and document SOPs for key processes and collaborate with cross-functional teams to update SOPs regularly based on process changes, feedback from users, and operational improvements.
Participate in telecommunications-related projects, ensuring adherence to budget and timeline.
Business Liaison: Collaborates with Business Stakeholders to assess current and future telecommunication system needs in assistance to the telecom Technical Service Owner.

Dice Id: 10121181
Position Id: 9119040
Posted 2 days ago

Fitment