Lead UX Designer Mobile and Web (Retail Ecommerce) — Ecommerce UX design with
deep understanding of what drives Ecommerce While App experience will be about
50% of the envisioned work in 2027, the initial work will be in regular
responsive website feature design. They also will likely have this person
support their Design System needs in Q4 so experience in using Figma for Design
Systems would be a strong differentiator.
Team
Overview
The app experience has a lot of overlap to website and mobile website -
designing for iOS is different than just designing for web ("human
interaction guidelines"). Need someone who can flex and work on the
responsive web design (desktop and mobile web).
Designers are cross
functional – product page, shop page, registry, cart &
checkout – must have experience with a full ecommerce feature, though one
component within the feature isn't sufficient.
Project Description We are seeking a Lead UX Designer to join our Enterprise UX
Team, working on our E-Commerce websites (desktop and mobile) as well as native
apps (primarily iOS, Android nice to have). As a Lead User Experience Designer,
you will use your strong user-centered design skills to build best-in-class
experiences across our brands. You will work on a wide range of enhancements in
multiple parts of the customer journey. You will collaborate with
multi-disciplinary teams and provide design leadership to elevate our design
practices.
Duties/Day to Day Overview • Design for Ecommerce responsive websites (desktop
and mobile) as well as iOS apps (Android nice to have)
• Work with and contribute to our web and apps Design Systems
• Build relationships and work strategically with executives, product managers,
creative designers, researchers, technologists, and our brands. Serves as a
liaison between the business community and the IT organization to provide user
experience solutions and user research to meet the business needs
• Create journey maps, wireframes, UI, specifications, audits, heuristic
evaluations, taxonomy recommendations, task flows, and prototypes
• Use a deep knowledge of design principles and human behavior to design
exceptional frictionless experiences
• Synthesize customer feedback, research, and analytics into actionable results
• Uses skills as seasoned, experienced professional with a full understanding
of industry practices and company policies and procedures
• Resolves a wide range of issues in innovative and practical ways
• Strong knowledge of user experience and research best practices and
methodology
• Customer focused with high quality standards
• Demonstrates strong interpersonal, business communication and writing skills
Top
Requirements
(Must haves) • 8+ years experience working in Ecommerce UX design with deep
understanding of what drives Ecommerce KPIs
• Experience designing and optimizing multiple aspects of the Ecommerce funnel,
i.e. PLP, PDP, Cart and Checkout with deep understanding of what drives
Ecommerce KPIs.
• An outstanding design portfolio demonstrating strategic design thinking,
excellent visual design, and Ecom savvy in your projects.
• Strong ability to lead the design through influence and inspiration
• Experience with Figma and AI-assisted design workflows
• Design experience in responsive web on complex websites (e.g., Ecommerce)
• Design experience in iOS, native design conventions, and emerging
technologies (WSI uses Swift but not necessary for this role)
• Experience around ecommerce features, and/or home design/furniture space
• Strong visual and interaction design (using Figma) (they use this for
everything - design and prototyping)
• Strong organizational skills to manage fast-paced schedule and project work
• Must have a comprehensive understanding of UX principles, practices and
processes, and a track record of delivering UX solutions and value to product
and engineering teams in a large-scale business.
• Creative and testing mindset – looking for someone to consider different
approaches to ultimately find the best solution.
• Must be flexible in approach, comfortable presenting to multiple levels of
stakeholders
• Strong organizational skills to manage fast-paced schedule and project work
• Proactive, high level of engagement, etc.
• Degree in Design, User Experience, Human-Computer Interaction, a related
field, or equivalent practical experience
Additional
Qualifications
• Experience being involved & driving the discovery process
• Natural curiosity & inquisitiveness
• Strong fundamentals on information and interaction design, fundamentals of UX
(preferably from a relevant Degree)
• Experience with design systems highly desirable
• Proven ability to work cross-team and synthesize input from multiple groups
• Ability to juggle multiple priorities and effectively deliver in a fast-paced
environment
• Communication skills and collaborative.
• Understand what the stakeholders want and the design that they are looking
for.
• Ability to be influential, negotiate the vision
• B.S./B.A. or higher in User Experience Design, Information Design, Human
Factors, Cognitive Psychology, or related fields
