Mobile Release Engineer

Daily Responsibilities:

• Provide front-line technical support to end users responding to issues related to Problem/Incident Management, Release/Deployment, Operational Readiness, Application Monitoring, and Production Governance related to issues
• Solve production down situations under tight SLA deadlines
• Root cause and problem resolution follow-up
• Debug and fix production issues by analyzing UI Kit, Swift UI, Java, Kotalin, Native React, Xamarin, JavaScript, Queries, etc.
• As a part of the L2 support team provide stand-by hrs. support on a rotational basis for a production system
• Look for efficiency improvement & productivity savings Drive & live by the culture of innovation resulting in a highly efficient team and improving operational efficiency
• Work closely with Technology Infrastructure Teams, Development & Testing Teams in supporting Integrated / Independent releases, software/hardware upgrades, and server upgrades.
• Communicate with all lines of business and management the overall status and health of the application, contribute to automation, and causal analysis, develop shared/common solutions, and proactively identify cross-functional or technical issues
• Interact with clients and demonstrate empathy to situations and challenges