Operations Specialist Primary Location: St. Louis, MO V-Soft Consulting is currently hiring for a Operations Specialist for our premier client in St. Louis, MO. Knowledge and Skills:Document incidents and resolutions in our ITSM solution (Service Now).Participate in the Genesys phone queue, responding to incidents and general request/task calls.Operational Support & Coordination. WHAT YOULL DO: Job Responsibilities:Monitor infrastructure, applications, and services using enterprise tools (e.