We are seeking an experienced Program Manager - AI Agents & Intelligent Automation to lead the end-to-end delivery, adoption, and scaling of AI-powered agents across the enterprise. This role will manage globally distributed onsite and offshore AI engineering teams while driving stakeholder alignment across business, operations, technology, and support organizations.
The ideal candidate will not only oversee the development of AI agents but also act as an AI transformation leader who can effectively influence executives, business leaders, and operational teams to adopt AI solutions by demonstrating measurable business value, productivity improvements, cost savings, and user experience benefits.
Key Responsibilities
Program & Delivery Leadership
• Lead multiple AI Agent development initiatives from ideation through production deployment.
• Manage onsite and offshore teams comprising AI engineers, data scientists, prompt engineers, architects, product owners, and QA resources.
• Establish delivery roadmaps, release plans, milestones, resource plans, and governance processes.
• Drive Agile delivery execution while ensuring quality, security, compliance, and responsible AI practices.
• Monitor program risks, dependencies, budgets, timelines, and business outcomes.
AI Agent Strategy & Adoption
• Define enterprise AI Agent strategy aligned with organizational goals and business priorities.
• Identify high-value business use cases for AI Agents, Agentic AI, GenAI, RAG, and workflow automation.
• Build business cases demonstrating ROI, productivity gains, operational efficiencies, and customer experience improvements.
• Drive enterprise-wide adoption of developed AI Agents and automation solutions.
• Establish success metrics and continuously track business impact.
Stakeholder Engagement & Change Management
• Partner with leaders across Operations, Customer Service, Sales, Finance, HR, Technology, and other business functions to identify AI opportunities.
• Influence senior stakeholders and decision-makers to adopt AI solutions by clearly articulating business benefits and measurable outcomes.
• Conduct executive presentations, demonstrations, workshops, roadshows, and adoption campaigns.
• Address concerns related to AI governance, security, compliance, user trust, and organizational change.
• Act as the primary point of contact between business stakeholders and AI delivery teams.
Cross-Functional Collaboration
• Coordinate across architecture, security, legal, compliance, operations, and product teams.
• Drive alignment on priorities, funding, implementation plans, and adoption strategies.
• Facilitate resolution of delivery roadblocks and organizational dependencies.
• Promote knowledge sharing and AI best practices across departments.
Team Leadership
• Lead and mentor onsite and offshore delivery managers, project managers, and AI specialists.
• Build high-performing teams focused on innovation, collaboration, and business outcomes.
• Drive workforce planning, capability building, hiring, and skills development for AI delivery teams.
• Foster a culture of continuous learning and AI-first thinking.
Required Qualifications
• Bachelor's or Master's degree in Computer Science, Engineering, Information Systems, Data Science, or related field.
• 10+ years of program/project management experience with large-scale technology initiatives.
• 5+ years of managing distributed onsite-offshore delivery teams.
• Experience delivering AI, Machine Learning, GenAI, Conversational AI, or Intelligent Automation solutions.
• Strong stakeholder management and executive communication skills.
• Demonstrated ability to influence organizational change and drive technology adoption.
• Experience with Agile, Scrum, SAFe, and enterprise delivery governance practices.
