Overview:
Our client, a Global Fortune 50 organization and one of the world’s largest distributors of healthcare systems, medical supplies & pharmaceutical products, seeks an accomplished IT Support & Hardware Deployment Specialist.
*** Candidate must be authorized to work in USA without requiring sponsorship ***
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** Location: The Woodlands, TX 77380
** Duration: 3 months contract w/ possibility of extension or conversion to FTE role (depending upon performance and business needs)
Notes:
- Pay Rate: $28.00/hr on W2.
- Hybrid role: Variable based on project and operational needs.
- Work Schedule: Monday–Friday; 8-hour shift between 6:00am and 6:00pm.
Job Description:
- As the Provider Solutions Technology Support Agent, you are responsible for maintaining and coordinating the distribution of technology hardware and software solutions to Lynx customers.
- Facilitate the receiving, testing, storing, order fulfillment, packaging, and shipping of hardware and peripherals for new implementations, repairs, replacements, and refurbishments.
- Coordinate with Lynx Onboarding to ensure customer equipment bundles are prepared and deployed accurately and on time for new installations.
- Order equipment and maintain appropriate inventory/PAR levels in coordination with Procurement, including restocking and proper storage of inventory.
- Manage vendor inventory flow, enter new equipment into Lynx Ops, track equipment orders, and deliveries, and maintain accurate inventory records.
- Test new and returned equipment to ensure it is operational and meets Technology Solutions quality and technical requirements.
- Process equipment returns and update customer profiles with active and de-installed equipment.
- Analyze inventory reports and provide accurate equipment counts and status updates to internal stakeholders.
- Provide world-class, “white glove” customer service and first-line technical support to Lynx Technology Solutions customers.
- Troubleshoot hardware, software, application, and integration issues across various operating systems and devices, including computers, laptops, tablets, and smartphones.
- Coordinate break-fix services with customers, third-party vendors, practice IT teams, and other escalation points through issue resolution.
- Document new and break-fix requests thoroughly, including issue descriptions, troubleshooting steps, classifications, and escalations to a supervisor or Tier 2 support when required.
- Perform deep-dive hardware troubleshooting and create or update easy-to-follow knowledge base articles based on findings and changes to products or processes.
- Collaborate with Customer Support, Account Management, Implementation, Project Management, Product, and Operations teams to ensure timely service delivery and understand hardware/application integration dependencies.
- Provide input to Product and Operations teams regarding inventory-management cabinet and software requirements that support customer success.
- Provide mentorship and support to Tier 1 customer service agents through remote and in-person collaboration.
- Maintain a clean, organized, and safe work environment and ensure equipment is properly stored.
- Ability to regularly lift and carry up to 40 lbs. during an 8-hour shift (plus overtime when necessary) and lift/carry 50–75 lbs. for short distances.
Qualifications:
- Desktop and/or Help Desk experience.
- Ability to type while speaking with customers.
- Understanding of Windows operating systems, PC imaging, networking, and hardware troubleshooting.
- Strong written and verbal communication skills, including the ability to explain technical issues to non-technical personnel.
- Exceptional organizational skills and attention to detail, with the ability to prioritize incidents and requests, manage multiple responsibilities, and meet deadlines in a fast-paced environment.
- Strong critical-thinking and problem-solving skills, with the ability to work independently with minimal guidance.
- Maintain consistent documentation practices in alignment with business partners and key stakeholders.
- Working knowledge of procedures, utilities, and program scripts.
- Healthcare experience preferred; hands-on clinical experience in Nursing, Coding, Pharmacy, Laboratory, or related areas is highly desired.
- Desire and ability to work effectively in a fast-paced, organized, and positive environment.
- Ability to frequently lift, push, and move equipment and packages weighing up to 50 lbs., and occasionally up to 70 lbs.
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I''d love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction. If you''re looking for rewarding employment and a company that puts its employees first, we''d like to work with you.
Satwinder “Sat” Singh
Lead Technical Recruiter
Company Overview:
Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally; as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients’ businesses forward.
Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.
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