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Job Details

Skills

JAVA
JavaScript
SQL
MySQL
SSO
Email Authentication
TCP/IP
Support

Summary

Technical Support Engineer (TSE)

Location:Toronto, ON (Hybrid 2 days per week)

Qualifications:

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical discipline, or equivalent practical experience.
Typically 6+ years of experience in enterprise software technical support, software engineering, systems administration, or a related technical role.
Demonstrated experience serving as a technical leader for highly complex customer environments and cross-functional technical initiatives.
Expert-level object-oriented programming skills in Java/JavaScript, including advanced experience writing, debugging, and optimizing JavaScript code.
Expert knowledge of dynamic web technologies including AJAX, AngularJS, CSS, XML, HTML/XHTML, JSON, Apache, and Tomcat.
Deep understanding of modern web application architecture and the interactions between application, middleware, and infrastructure layers.
Experience developing reusable automation, diagnostic tools, scripts, or frameworks that improve troubleshooting efficiency and operational excellence. Advanced understanding of enterprise networking concepts including TCP/IP, HTTP/HTTPS, DNS, firewalls, proxies, reverse proxies, load balancers, SSL/TLS, and network security.
Expert ability to troubleshoot complex network communication issues across distributed enterprise environments.
Advanced experience using remote administration technologies including SSH, SNMP, WMI, and PowerShell.
Advanced knowledge of relational databases and SQL concepts (e.g., MySQL, Oracle), including query analysis and troubleshooting database performance issues.
Expert-level experience designing, troubleshooting, and supporting enterprise integrations using SOAP and REST Web Services.
Strong understanding of API authentication methods, integration patterns, and troubleshooting communication across multiple enterprise systems.
Demonstrated ability to diagnose highly complex issues involving multiple integrated applications.
Advanced experience supporting enterprise authentication technologies including LDAP, Active Directory, Single Sign-On (SSO), and identity management systems.
Strong understanding of authentication protocols and user provisioning workflows.
Advanced knowledge of enterprise messaging systems including Microsoft Exchange, Office 365, and related email troubleshooting.
Advanced experience supporting enterprise cloud and virtualization platforms including AWS, Azure, and VMware.
Strong understanding of distributed systems, cloud infrastructure, and enterprise platform architecture.
Expert ability to analyze application, platform, and infrastructure logs to identify systemic issues.
Strong understanding of communication security, encryption, certificates, and secure application design.
Advanced knowledge of enterprise system administration principles.

The following additional skills are preferred but not required:

Working knowledge of the ServiceNow Platform.
Experience supporting enterprise SaaS applications in large-scale production environments.
ITIL Foundation certification or equivalent understanding of IT Service Management principles.
Experience with CMDB, Discovery, or Service Mapping concepts.
Experience with data extraction technologies such as JDBC and ODBC.
Strong familiarity with Eclipse IDE or similar development environments.
Experience contributing to technical documentation, knowledge management, or automation initiatives.
Experience leading cross-functional technical projects or organizational improvement initiatives.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10439527
Position Id: 9026840
Posted 17 hours ago

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Aditya Kumar

Sr. Talent Acquisition @ Tranzeal, Inc.

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Hybrid in Toronto, Ontario

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