Technical Product Owner

Technical Product Owner

The Technical Product Owner plays a pivotal role in ensuring the successful development and maintenance of our NexSys system. This position involves close collaboration with various departments and external clients to oversee the system's evolution, meeting business needs and maintaining industry competitiveness. The role starts with operational and delivery responsibilities, gradually expanding to broader product ownership as the candidate's expertise grows.

Responsibilities

<>Phase 1: Initial Responsibilities

In the initial phase, the candidate will focus on operational, delivery, and support responsibilities while deepening their knowledge of the application ecosystem:

• Monitor and troubleshoot business requests: Daily monitoring of requests from NGRX and CLIC business teams. For technical changes, collaborate with developers to document root causes and resolutions, and conduct focused troubleshooting sessions as needed.
• Implement enhancements and remediate system issues: Support the NGRX and CLIC application and process suite, including NexSys/Aurora, theClaimsXchange, Member Web and Mobile applications, Web APIs, and reporting. Gather and document requirements, support developers, test changes across applicable NGRX and CLIC regions, and perform regression testing.
• Support system release planning and execution: Collaborate with management to prioritize and schedule enhancements, assign work to developers, monitor progress, create deployment plans and release notes, communicate with business teams, and ensure the Mantis Ticket System is updated throughout implementation.
• Document and improve business processes: Document current business processes within the IT Department, identify opportunities for improvement, and recommend changes.
• Engage with customers on requested changes: Meet with NGRX customers to discuss and document requested changes to their business processes, particularly eligibility and claims APIs and reporting. Examples include SHN, Bayshore, and CLIC.
• Complete special projects: Undertake special projects as requested.
• Maintain industry awareness: Attend online meetings related to the health insurance industry and provincial legislation.
• Contribute existing subject matter expertise: Provide expertise in claims adjudication and the NexSys application, drawing on involvement in its original design and implementation.

<>Phase 2: Expanded Responsibilities

As the candidate's application-system subject matter expertise increases, they will progressively assume broader Product Owner responsibilities in partnership with the Product Manager:

• Subject Matter Expertise: Provide NexSys expertise to departments across the company, including IT, Reporting, Implementation, Administration, Claims, Finance, and Sales, as well as external clients such as CLIC, IUOE, PSPs, and Global Benefits. Provide knowledge transfer and investigate or resolve escalated issues and inquiries.
• System Enhancement Design and Development Support: Collect business requirements, perform analysis, and create design specifications for NexSys enhancements. Prepare test plans, test enhancements and system releases, and communicate enhancement details to business stakeholders.
• Product and Release Planning: Work with business and IT stakeholders to plan release content and help manage the development cycle.
• Sales Support: Assist with RFIs and RFPs and provide system demonstrations to prospective clients.
• Product Evolution: Participate in industry working groups and conduct research to remain current on regulatory changes and industry trends that may inform the evolution of NexSys.

Requirements

<>Required Skills

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple competing priorities and work with tight deadlines.
• Proactive and self-directed learning approach.
• Experience with system enhancements, testing, and release management.
• Knowledge of health insurance industry and provincial legislation.

<>Preferred Skills

• Experience with NexSys/Aurora, theClaimsXchange, Member Web and Mobile applications, Web APIs, and reporting.
• Knowledge transfer and knowledge management experience.
• Experience with RFIs, RFPs, and system demonstrations.
• Participation in industry working groups and regulatory change research.