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Techno-Functional Analyst

Scalable Systems

Hybrid in Toronto, Ontario • 14d ago

Easy Apply

Third Party, Contract

$40 - $45

Job Details

Skills

IBMS
JIRA
SERVICENOW

Summary

Scalable Systems is a USA based Big Data, Analytics and Digital Transformation company focused on vertical specific innovative solutions. By providing next generation technology solutions and services, we help organizations to identify risks & opportunities, achieve operational excellence and to gain an innovative edge.
Job Description: IBMS (Operative BMS) SME – Techno-Functional Analyst
Toronto, ON - Hybrid (2-3 Days WFO)
6-12 months

Client - Telecom Domain

Role Descriptions: Provide L1/L2/L3 support for IBMS (Operative BMS) in a helpdesk environmentTroubleshoot issues in scheduling| ad sales| traffic| and billing modulesHandle incidents| service requests| and user queries via ticketing toolsPerform SQL-based database troubleshooting| data validation| and fixesInvestigate and resolve data inconsistencies and system integration issuesConduct root cause analysis (RCA) and ensure SLA adherenceSupport user access| configurations| and minor enhancementsWork closely with sales| traffic| finance| and technical teams

Essential Skills: Strong experience in Operative IBMS BMS systemKnowledge of broadcast/media workflows (scheduling| ad sales| traffic| billing)Hands-on SQL & database troubleshooting (mandatory)Experience in helpdesk / EUC support environmentFamiliarity with ServiceNow/JIRA or similar toolsStrong analytical| problem-solving| and communication skillsUnderstanding of infrastructure / EUC environment (VDI| VPN| etc.)Knowledge of integrations and reporting tools

Scalable Systems is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10121745
Position Id: 28274-13094-1785959213
Posted 14 days ago

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Job Details

Skills

IBMS
JIRA
SERVICENOW

Summary

Scalable Systems is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

Dice Id: 10121745
Position Id: 28274-13094-1785959213
Posted 14 days ago

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

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