Role: Application Support Analyst

Role: Application Support Analyst
Location: Remote


Skills: IT Service Management Consulting~Broadcast Ad Sales Operations (TV & Radio)~Incident Management~Leadership~Database Technology
Experience Required: 6-8 Years

MUST HAVE SKILLS: Integrated Broadcast Management System (IBMS), or MediaGenix Platform knowledge, ITSM, SQL, Reporting


Role Descriptions:

• Lead a global team of Application Support Analysts to ensure operational continuity.
• Oversee incident and problem management processes for critical applications.
• Collaborate with IT operations and business stakeholders to align support activities.
• Implement monitoring strategies and develop performance metrics.
• Provide on-call support and manage change control activities.

Essential Skills:

• Experience with Service Now or Jira for ticket management is beneficial.
• Knowledge of enterprise reporting environments like Business Objects or Crystal Reports is a plus.
• Familiarity with ITIL best practices enhances the candidate's profile.
• Strong business acumen and innovative thinking are advantageous.
• Experience in mentoring and coaching team members is a valuable asset.
• Experience with Operatives Integrated Broadcast Management System (IBMS) or similar scheduling software is essential.
• Strong analytical and communication skills are required for effective stakeholder management.
• Proficiency in SQL and Oracle PL*SQL is necessary for database-related tasks.
• Familiarity with IT ticket resolution workflows is crucial for managing incidents.
• A background in the media industry is a significant advantage.

SYSMIND LLC is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without any discrimination. We promote and support a diverse workforce at all levels in the company. All job offers are contingent upon completion of a satisfactory background check and reference checks. Additionally passing the drug test may also be required. All contractors intending to work on SYSMIND's W2 are "at will" employees.