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AVATAR IT Solutions Inc.
Hybrid in West Sacramento, California • Yesterday
Full-time, Third Party
Depends on Experience
Dark Trace
Remote or Los Angeles, California • Today
Full-time
Compensation information provided in the description
Location: West Sacramento, CA
Work Mode: On-site required
Contract: 12 months + possible 24-month extension
Positions: 1
Employment Type: Contract / Consulting
Minimum Technical Qualifications
1. A minimum of Ten (10) years of experience in Software-as-a-Service (SaaS) application
implementation, enhancement, and testing.
2. A minimum of Ten (10) years of experience in technical and administrative support of SaaS
applications, such as researching technical issues, debugging and resolving issues in a timely manner.
3. A minimum of sTen (10) years of experience of onboarding SaaS applications including configuring SaaS systems, generating dashboards and working with the third-party vendors and SaaS clients.
4. A minimum of Ten (10) years of experience in Software Development Life Cycle (SDLC) such as analyzing, solutioning, detail design, development, testing, automation and deployment.
5. A minimum of five (5) years of hands-on coding experience in algorithm and data structures.
6. Experience with technical integration between SaaS solutions and the ServiceNow “Now Platform” including but not limited to Incident Management, Change Management, Service Level Management and Service Catalogue.
7. Experience in maintaining and administering ServiceNow Information Technology Service Management (ITSM), Information Technology Asset Management (ITAM), and Information Technology Operations Management (ITOM).
8. Extensive experience in using, defining, and generating reports (e.g., status, statistics, analysis) from ServiceNow for communication and periodic reporting of SaaS applications and solutions across the enterprise.
9. Experience with AI technologies such as MS Copilot, Claude, etc.
10. Experience in using tools to solve application performance issues.
11. Experience in metrics, analytics and logging.
12. Experience in working in an agile environment and working with cross-functional teams.
AVATAR IT Solutions Inc., established by YK Chalamcherla, brings a wealth of experience to the technology sector, particularly within the public domain. With a focus on delivering strategic technology solutions, operational support, and comprehensive project management, Avatar IT stands out for our commitment to modernizing applications and managing data effectively. Our approach is tailored to improve the operational efficiencies of state agencies, departments, and other public sector entities, ensuring that their services are not only superior in quality but also cost-effective.
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