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SRI Tech Solutions

Hybrid in Wilmington, Delaware • Yesterday

Easy Apply

Full-time

Depends on Experience

TDM Lead/TDM Architect

Siri Infosolutions Inc

Remote • 6d ago

Easy Apply

Contract, Third Party

Depends on Experience

Lead Web Analyst

EPAM Systems

Remote • Today

Full-time

Lead, Audience Data Analyst

Humana Inc

Remote • 14d ago

Full-time

USD 115,200.00 - 158,400.00 per year

Lead Data Analyst

Parachute Health

Remote • Today

Full-time

USD 160,000.00 - 200,000.00 per year

Lead Data Architect

Fulton Bank

Remote or Pennsylvania • Today

Full-time

USD 127,800.00 - 213,000.00 per year

Lead Data Engineering Architect

ConvergeOne

Remote • Today

Full-time

Lead Software Engineer - Digital Platforms

Stand Together Chamber of Commerce

Remote • 8d ago

Full-time

165000 - 195000

Lead Master Data Analyst

Globus Medical

Audubon, Pennsylvania • Today

Full-time

Lead Domain Engineering Specialist

Veeam Software Corporation

Remote • Today

Full-time

USD 206,300.00 - 383,000.00 per year

Lead System Analyst

WB Solutions LLC

Remote • 13d ago

Easy Apply

Third Party, Contract

Depends on Experience

Job Details

Skills

Analytical Skill
Business Process
Business Analysis
Change Management
Demonstrations
Documentation
Facilitation
Health Care
Media
Operational Excellence
Pharmaceutics
Presentations
Privacy
RACI
Service Design
Stakeholder Engagement
Stakeholder Management
Testing
Use Cases
Workflow
Data Mining
eMail Marketing
Fulfillment
CRM
CDN

Summary

Senior Service Design & Operating Model Consultant

Wilmington, DE (Hybrid)

Full Time

Position Overview

Help shape a scalable self-service operating model by analyzing current processes, learning a proprietary platform, documenting end-to-end workflows, and developing governance and service design artifacts that enable future growth and operational excellence.

What You'll Do

Learn platform workflows through demonstrations, shadowing, guided testing, and simulated campaign scenarios
Document in-platform activities and end-to-end activation workflows, including approvals, handoffs, data, content, and technology dependencies
Lead service discovery, stakeholder engagement, current-state assessment, and evidence-based analysis
Evaluate representative use cases to define self-service capabilities and operational boundaries
Design service definitions, intake processes, prioritization, governance, escalation, and support models
Create service blueprints, RACI matrices, decision-rights models, and phased implementation approaches
Assess readiness across data, content, privacy, measurement, integrations, change management, and operational support
Develop recommendations covering ownership, governance, resource models, risks, and implementation next steps

Required Qualifications

5+ years of experience in service design, operating-model development, operational transformation, business analysis, consulting, or a related field
Demonstrated ability to rapidly learn and operationalize unfamiliar or proprietary platforms
Experience discovering and documenting business processes through system exploration, observation, interviews, workshops, and hands-on testing
Experience creating process maps, service blueprints, governance frameworks, RACI models, resource models, and implementation recommendations
Strong analytical, facilitation, documentation, stakeholder management, and executive presentation skills
Ability to work independently and maintain momentum in ambiguous environments

Preferred Qualifications

Experience in paid media operations and orchestration
Exposure to campaign operations, audience activation, MarTech, customer data platforms, or omnichannel orchestration
Experience working with agencies, technology partners, external suppliers, or managed-service providers
Experience in pharmaceutical, healthcare, or another highly regulated environment

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10354711
Position Id: 9090617
Posted 1 day ago

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Contact the job poster

Siva Gandreddi

Recruiter @ SRI Tech Solutions

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Baltimore, Maryland

•

Today

The Operational Mapping Program is an enterprise-wide initiative responsible for designing, managing and governing the Firm's inventory of business processes and operational dependencies. The program underpins critical regulatory and risk management use cases, including Business Continuity Management (BCM), Operational Resilience, Recovery & Resolution Planning (RRP), and Non-Financial Risk assessments. The Governance & Delivery Lead will be responsible for supporting the design, implementation

Full-time

USD 75,000.00 - 125,000.00 per year

Process Manager, Strategy & Optimization

No location provided

•

Today

Shape what's next with BCD Process Manager, Operations Strategy & Optimization (Remote) Full time, United States, Canada, United Kingdom, Poland, Spain, Netherlands, Denmark, Germany, France If you live in the Warsaw area, this will be a hybrid role working in-office 50% monthly. If you live in the Krakw and Rzeszw areas, this will be a hybrid role working in-office at least one day per week. The Process Manager for Operations Strategy & Optimization is responsible for defining, enabling, and co

Full-time

Platform Systems Analyst

Remote

•

Today

Overview The Platform Systems Analyst is responsible for analyzing, optimizing, and supporting enterprise platforms to ensure alignment between business needs and technical delivery. This role serves as a critical liaison between business stakeholders, product teams, and technical leads to translate requirements into actionable specifications that enable efficient execution. This position focuses on requirements clarity, integration coordination, platform enhancements, and operational excellen

Full-time

USD 100,000.00 - 138,000.00 per year

Principal Experience Strategist

Remote

•

21d ago

Principal Experience StrategistWere looking for a Principal Experience Strategist to lead the discovery and definition work behind new products and services. Youll own the front end of the design processassessing the current state, defining the future experience, and translating insights into a validated, actionable plan that enables visual/interface designers and engineers to build with confidence rather than guesswork. The ideal candidate brings a background in service design, experience strat

Easy Apply

Full-time

150000 - 175000