Overview Design, develop, and deliver technical solutions utilizing the automation tool PEGA for Branch Operations that align with complex business requirements. Lead technical discovery efforts by partnering with stakeholders to translate functional needs into workflow-driven PEGA application enhancements. Utilize advanced knowledge of the organization's technology infrastructure and specific software applications to guide Branch Operations department through the implementation of enterprise-wide technology changes. Manage existing applications and automations by monitoring system performances and resolve high-priority production issues. Serve as a senior technical advisor and mentor to junior developers.
Responsibilities - Translate business requirements (e.g., needs, objectives, functions, features, input and output) into delivered technical solutions utilizing the automation tool PEGA
- Diagnose and resolve complex production issues through advanced troubleshooting, root cause analysis, and data-driven problem solving
- Partner with project teams to plan, coordinate and roll out software change/release to Controlled Testing and Production; obtain required approvals and transition project to production
- Collaborate daily with all BACE team members to ensure alignment of priorities, solution design, and delivery timelines
- Provide follow-up to monitor the progress of planned improvement project implementations to ensure timely action, support and achievement of expected benefits
- Collaborate with governance team DPA, the business units Branch Operations, and other ETS partners in problem resolution efforts
- Work in partnership with key business stakeholders in the development and delivery of technical solutions
- Promote transparency of work through consistent updates, knowledge sharing, and active participation in Agile ceremonies and technical discussions
- Utilize Navy Federal approved software development tools and software applications to design, develop, implement and maintain low code or no code business solutions that align with business initiatives and corporate strategies
- Create and maintain accurate, detailed and consistent documentation thru all phases of the Systems Development Life-Cycle
- Contribute knowledge management articles for created solutions to designated Center of Excellence enterprise asset management repository
- Continuously evaluate existing PEGA applications to identify opportunities for optimization, scalability, and improved user experience.
- Interpret results of analysis; present technical solution recommendations, alternatives and implications
- Apply and communicate changes and new trends in systems/technology
- Analyze, define and document technical design for data, workflow, logical processes, hardware and operating systems environment, interface with other systems, internal and external controls and output
- Identify and communicate key responsibilities and practices, evaluate results, and provide leadership and guidance to ensure successful implementation of business unit projects
- Perform annual recertification on Navy Federal standards as they relate to the platform
- Develop, recommend and document adjustments to workflow to streamline processes
- Partner with other business units and vendors to improve procedures, resolve problems, and implement initiatives; present conclusions and recommendations to management
- Develop and oversee project plans and roadmaps that outline preventative and corrective actions necessary to remediate control deficiencies, maximize effectiveness and mitigate future exposure
- Lead, guide and mentor Business Solutions Developer I's, II's & III's
- Perform other duties as assigned
Qualifications - Bachelor's degree in Information Technology, Computer Science, or related field, or the equivalent combination of education, training and experience
- Expert knowledge of software development best practices in accordance with the Automation Center of Excellence guardrail document or Information Technology Infrastructure Library
- Extensive experience working with application development platforms (e.g., Pega, Maven, JAVA, etc.)
- Extensive experience in programming with "low-code" or "no code" software applications
- Extensive experience in developing and testing software
- Extensive experience demonstrating the ability to research, compile, and document program procedures and processes related to production support and maintenance
- Ability to analyze technical issues to recommend, develop and/or implement strategies and achieve objectives
- Extensive experience in communicating complex technical issues to non-technical audiences
- Extensive experience in problem resolution including determining root cause, scope and scale of issues
- Extensive experience in leading collaborative work teams
- Extensive experience in leading projects and/or initiatives large in scope
- Extensive experience in managing multiple priorities independently and/or in a team environment to achieve goals
- Participate in mandatory Navy Federal standards and policy training, including information security, testing, knowledge management, records information management and enterprise Architecture Review Board standards
- Successfully complete required training, assessments and certifications to learn core principles of the citizen development application development platforms
- Advanced skills resolving conflicting requests and meeting changing requirements
- Expert research, analytical, and problem-solving skills
- Expert skill interpreting and synthesizing large amounts of information
- Expert skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
- Expert skill identifying and analyzing business requirements and recommending solutions
- Expert organizational, planning and time management skills
- Expert verbal, interpersonal and written communication skills
- Expert database, word processing, spreadsheet and presentation software skills
Desired Qualifications - Expert knowledge of Navy Federal Project Portfolio Management
- Expert knowledge of Navy Federal products, services, programs, policies and procedures
- Knowledge of code-centric, builds services, scripts, or data pipelines (e.g., Python)
Additional InformationHours:- Monday - Friday, 8:00AM - 4:30PM
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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at or by calling 1-. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
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