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Job Details

Skills

FOCUS
Network Administration
Command-line Interface
Performance Metrics
Continuous Improvement
Problem Management
IT Operations
Network Design
Microsoft Windows
Cisco
Cisco Certifications
Network
ROOT
Communication
Management
Service Management
System Monitoring
Documentation
Attention To Detail
FSA
Life Insurance

Summary

Line of Business: Service & Support

Pay Range: $84,900.00 - $113,193.33

About Us
Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees.

What You'll Be Doing

Provide day-to-day operational support for country-level IT systems and services with a strong focus on Network management in a Cisco CLI environment
Monitor, analyze, and resolve incidents to ensure stable and reliable IT operations
Configure and coordinate the installation or replacement of network infrastructure components at our remote locations. Occasional travel within the DFW area is required.
Participate in IT and business-initiated projects. Occasional travel to remote sites within the USA and Canada is required.
Partner with business and IT stakeholders to identify and address operational needs
Support rollout and adoption of IT standards, processes, and tools across locations
Track service performance metrics and contribute to continuous improvement initiatives
Assist with change, incident, and problem management activities
Work with internal teams and external vendors to support network and new-site implementations, assisting with deployment activities and resolving technical issues as they arise
Document procedures, solutions, and operational best practices

What Are We Looking For

Strong working knowledge of IT operations, service management, and network infrastructure support
Minimum 5 years of relevant IT experience in a Microsoft Windows/Cisco networking environment
CCNA certification or equivalent experience required.
Demonstrated ability to analyze network issues, identify root causes, and recommend solutions
Clear and inclusive communication skills with both technical and non-technical partners
Ability to manage multiple priorities in a fast-paced, distributed environment
Experience collaborating across teams to achieve shared operational goals
Comfort working with service management tools, ticketing systems, monitoring platforms, and documentation
A proactive, customer-focused mindset with attention to detail and follow-through

Work Environment

This role operates in a collaborative, hybrid-oriented environment supporting multiple sites and teams. The position may involve coordinating across time zones, occasional travel, and on-call or after-hours support aligned with business needs.

What We Offer

Competitive base salary
401(k) retirement savings plan with an automatic company contribution as well as matching contributions
Highly competitive benefits programs, including:
- Medical, Dental, and Vision along with Prescription Drug Benefits
- Health Saving Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA)
- AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance
- Paid Bonding Leave, 15 days of Paid Vacation, 40 hours of Paid Sick Leave and 10 Paid Holidays

Equal Opportunity Employer - Minority / Female / Veteran / Disabled

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10452477
Position Id: 46b360e19146fa322b49d9f768bd1275
Posted 30+ days ago

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