IT Support Analyst

Description

We are looking for a IT Support Analyst to provide dependable technical support for end users across a cloud-based environment in Las Colinas, Texas. This role focuses on resolving day-to-day hardware, software, and access issues while helping maintain a smooth and secure user experience. The ideal candidate is comfortable handling service requests, troubleshooting Windows systems, and supporting business applications in a fast-paced setting.

Responsibilities:

Respond to service desk requests and incidents, delivering timely support for desktop, laptop, and user access issues.

Diagnose and resolve technical problems related to Windows operating systems, common business applications, and basic network connectivity.

Administer user accounts and permissions within Active Directory and Microsoft Entra to ensure appropriate access and security.

Provide hands-on and remote assistance to employees across connected office locations using standardized support practices.

Support the reliability of end-user technology by documenting issues, tracking resolutions, and escalating complex problems when needed.

Assist with troubleshooting connectivity across sites operating on Fortinet-based networking infrastructure.

Help support key real estate business platforms, including property management applications such as Yardi and related systems.

Contribute to upcoming automation and AI initiatives by supporting implementations, user adoption, and issue resolution during rollout activities.

Requirements

Experience providing desktop or help desk support in a detail-oriented business environment.
Working knowledge of Active Directory and user account administration.
Proficiency supporting Microsoft Windows, including Windows 10, in an end-user setting.
Ability to perform basic troubleshooting for hardware, software, access, and connectivity issues.
Experience managing and resolving service desk tickets with strong attention to response time and follow-through.
Strong communication skills with the ability to explain technical issues clearly to non-technical users.
Ability to prioritize multiple support requests and work effectively in a fast-paced environment.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.