Position: Right Fax Consultant Position Type: Fulltime Location: Irving, TX
8 - 20 years of experience
Desired Skills : Windows | Active Directory
Salary Range: $110,000- $125,000 a year
Job Description
Must Have Technical/Functional Skills
o Windows Server and Windows OS administration
o Active Directory (users, groups, permissions)
General understanding of networking concepts such as IP, DNS, and TCP/IP.
RightFax EFM (Enterprise Fax Manger)
RightFax Fax Printer client and driver
RightFax shared account Delegate management, and routing methods and associated file types.
Ability to read logs and follow troubleshooting procedures.
Exposure to OpenText RightFax, XMedius, or other fax/document systems.
Experience supporting MFPs, printers, or scanning workflows.
Basic familiarity with SQL Server concepts or troubleshooting.
Roles & Responsibilities
Platform Operations & Support
Monitor RightFax environments for system health, queue backlogs, transmission errors, and service availability.
Perform basic RightFax administrative tasks, including:
o User and group management
o Fax number assignments
o Permissions and delegation changes
Respond to incidents and service requests related to fax delivery, image routing, and client connectivity.
Escalate complex issues to senior engineers with appropriate diagnostics and documentation.
Incident & Troubleshooting Support
o Failed or delayed fax transmissions
o Client connectivity problems
o Imaging or routing errors
Collect logs and diagnostic data from RightFax, Windows Event Viewer, and basic telephony components.
Assist with root cause analysis and post incident reviews.
Change & Maintenance Activities
Assist with patching, service restarts, and scheduled maintenance activities following established SOP s.
Support testing activities for system upgrades, hotfixes, and configuration changes in non production environments.
Execute predefined maintenance tasks such as fax aging, data cleanup, and basic health checks.
User & Business Support
o MFPs
o Diem Email and SMTP
o Folder drop workflows
Communicate clearly with business users regarding fax issues, resolution status, and expected behavior.
Work with application and infrastructure teams to troubleshoot integration related issues.
Documentation & Process Adherence
Follow established operational runbooks, escalation procedures, and change management processes.
Maintain and update documentation for common issues, support procedures, and system configurations.
Document incident findings and resolution steps for knowledge sharing and continuous improvement.
Regards,
Sajith Nair Ztek Consulting Inc
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