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Technical Help Desk 3

Epitec, Inc.

Irving, Texas • Today

Full-time

USD 30.00 - 32.50 per hour

Technical Help Desk

Aditi Consulting

Irving, Texas • 2d ago

Easy Apply

Contract

$30 - $31

Help Desk/Desktop Support Analyst

Robert Half

Fort Worth, Texas • Today

Easy Apply

Full-time

USD 18.00 - 21.00 per hour

Tier 1 Help Desk Technician

Judge Group, Inc.

Haslet, Texas • Today

Contract

USD 20.00 - 24.00 per hour

Help Desk/Desktop Support Analyst

Robert Half

Remote or New York, New York • Today

Easy Apply

Full-time

USD 23.75 - 27.50 per hour

Job Details

Skills

Preventive Maintenance
Performance Management
Project Management
Training And Development
ROOT
Documentation
Customer Support
Collaboration
Knowledge Sharing
Information Technology
Computer Science
Help Desk
System Administration
Microsoft Windows
Network
SQL
Scripting
Communication
Management
VMware
Operating Systems
ISO 9000
Computer Hardware
Hardware Troubleshooting
Electrical Wiring
Database
Log Analysis
Service Desk
Technical Support
Computer Networking
Microsoft Windows Administration
Root Cause Analysis
Customer Service
Relationship Building
Accountability
Health Insurance
Insurance
Training
Professional Development

Preventive Maintenance
Performance Management
Project Management
Training And Development
ROOT
Documentation
Customer Support
Collaboration
Knowledge Sharing
Information Technology
Computer Science
Help Desk
System Administration
Microsoft Windows
Network
SQL
Scripting
Communication
Management
VMware
Operating Systems
ISO 9000
Computer Hardware
Hardware Troubleshooting
Electrical Wiring
Database
Log Analysis
Service Desk
Technical Support
Computer Networking
Microsoft Windows Administration
Root Cause Analysis
Customer Service
Relationship Building
Accountability
Health Insurance
Insurance
Training
Professional Development

Summary

Location: Irving, Texas
Type: Contract
Job #107077

Technical Help Desk 3

Location: Irving, TX
Schedule: Monday-Friday, 7:00 AM-3:30 PM
Work Arrangement: 100% Onsite
Duration: 24-Month Contract-to-Hire
Compensation: $30.00-$32.50/hr + Medical, Dental, Vision, PTO, and 401(k) Match
Overview

We are seeking an experienced Technical Help Desk Specialist to join a growing support organization focused on providing advanced technical assistance and troubleshooting for enterprise technology solutions.

This is a contract-to-hire opportunity offering extensive training, long-term career potential, and exposure to advanced enterprise technologies. The team is making a significant investment in training and development and is looking for candidates interested in building a long-term career with the organization.

This position is ideal for someone who enjoys solving complex technical issues, investigating root causes, working directly with customers, and continuously learning new technologies.
Responsibilities

Serve as a dedicated technical support resource, managing incoming support cases and escalations.
Investigate, troubleshoot, and resolve hardware, software, networking, and application issues.
Perform root cause analysis on complex technical problems and document findings.
Review system logs, event logs, and operational data to identify issues and determine solutions.
Handle user account support, password resets, system access requests, and related administrative tasks.
Escalate product defects and technical issues to engineering teams when appropriate.
Maintain detailed documentation of issues, troubleshooting steps, and resolutions.
Provide professional customer support through phone, email, and collaboration platforms.
Support weekend hotline coverage as part of a rotating schedule.
Collaborate with technical specialists, service engineers, and cross-functional teams to resolve customer issues.
Participate in ongoing training and knowledge-sharing activities.

Required Qualifications

Associate degree in Information Technology, Computer Science, or a related field, or equivalent experience.
5+ years of technical support, help desk, infrastructure support, or systems administration experience.
Strong troubleshooting and root cause analysis skills.
Experience supporting Windows environments.
Working knowledge of networking fundamentals and network troubleshooting.
Experience reviewing logs and analyzing technical data.
Basic SQL knowledge with the ability to query and investigate issues.
Basic scripting or programming knowledge and ability to understand technical syntax.
Excellent written and verbal communication skills.
Ability to work independently and manage multiple priorities.

Preferred Qualifications

Experience with VMware environments.
Experience installing operating systems and working with ISO images.
Hardware deployment, hardware troubleshooting, or wiring experience.
Database troubleshooting and log analysis experience.
Exposure to enterprise service desk or technical support environments.
Experience supporting large-scale software platforms and mission-critical applications.

Top Skills

Networking
Windows Administration
Troubleshooting & Root Cause Analysis

What Makes Someone Successful

Passion for technology and continuous learning.
Strong investigative mindset and curiosity.
Ability to think creatively and solve problems independently.
Excellent customer service and relationship-building skills.
Strong attendance, reliability, and accountability.
Desire to build a long-term career and grow into a permanent position.

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Paid Time Off (PTO)
401(k) with Company Match
Contract-to-hire opportunity with long-term career potential
Extensive training and professional development opportunities
Exposure to advanced enterprise technologies and support environments

#LI-DO1

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10111081
Position Id: f5b1424184be79a64511ab5e152d8210
Posted 11 hours ago

Fitment

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Job Details

Skills

Preventive Maintenance
Performance Management
Project Management
Training And Development
ROOT
Documentation
Customer Support
Collaboration
Knowledge Sharing
Information Technology
Computer Science
Help Desk
System Administration
Microsoft Windows
Network
SQL
Scripting
Communication
Management
VMware
Operating Systems
ISO 9000
Computer Hardware
Hardware Troubleshooting
Electrical Wiring
Database
Log Analysis
Service Desk
Technical Support
Computer Networking
Microsoft Windows Administration
Root Cause Analysis
Customer Service
Relationship Building
Accountability
Health Insurance
Insurance
Training
Professional Development

Preventive Maintenance
Performance Management
Project Management
Training And Development
ROOT
Documentation
Customer Support
Collaboration
Knowledge Sharing
Information Technology
Computer Science
Help Desk
System Administration
Microsoft Windows
Network
SQL
Scripting
Communication
Management
VMware
Operating Systems
ISO 9000
Computer Hardware
Hardware Troubleshooting
Electrical Wiring
Database
Log Analysis
Service Desk
Technical Support
Computer Networking
Microsoft Windows Administration
Root Cause Analysis
Customer Service
Relationship Building
Accountability
Health Insurance
Insurance
Training
Professional Development

Summary

Location: Irving, Texas
Type: Contract
Job #107077

Serve as a dedicated technical support resource, managing incoming support cases and escalations.
Investigate, troubleshoot, and resolve hardware, software, networking, and application issues.
Perform root cause analysis on complex technical problems and document findings.
Review system logs, event logs, and operational data to identify issues and determine solutions.
Handle user account support, password resets, system access requests, and related administrative tasks.
Escalate product defects and technical issues to engineering teams when appropriate.
Maintain detailed documentation of issues, troubleshooting steps, and resolutions.
Provide professional customer support through phone, email, and collaboration platforms.
Support weekend hotline coverage as part of a rotating schedule.
Collaborate with technical specialists, service engineers, and cross-functional teams to resolve customer issues.
Participate in ongoing training and knowledge-sharing activities.

Required Qualifications

Associate degree in Information Technology, Computer Science, or a related field, or equivalent experience.
5+ years of technical support, help desk, infrastructure support, or systems administration experience.
Strong troubleshooting and root cause analysis skills.
Experience supporting Windows environments.
Working knowledge of networking fundamentals and network troubleshooting.
Experience reviewing logs and analyzing technical data.
Basic SQL knowledge with the ability to query and investigate issues.
Basic scripting or programming knowledge and ability to understand technical syntax.
Excellent written and verbal communication skills.
Ability to work independently and manage multiple priorities.

Preferred Qualifications

Experience with VMware environments.
Experience installing operating systems and working with ISO images.
Hardware deployment, hardware troubleshooting, or wiring experience.
Database troubleshooting and log analysis experience.
Exposure to enterprise service desk or technical support environments.
Experience supporting large-scale software platforms and mission-critical applications.

Top Skills

Networking
Windows Administration
Troubleshooting & Root Cause Analysis

What Makes Someone Successful

Passion for technology and continuous learning.
Strong investigative mindset and curiosity.
Ability to think creatively and solve problems independently.
Excellent customer service and relationship-building skills.
Strong attendance, reliability, and accountability.
Desire to build a long-term career and grow into a permanent position.

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Paid Time Off (PTO)
401(k) with Company Match
Contract-to-hire opportunity with long-term career potential
Extensive training and professional development opportunities
Exposure to advanced enterprise technologies and support environments

#LI-DO1

Dice Id: 10111081
Position Id: f5b1424184be79a64511ab5e152d8210
Posted 11 hours ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

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