Help Desk/Desktop Support Analyst

Description

We are looking for a Help Desk/Desktop Support Analyst to join a team in a contract-to-permanent position. This role supports day-to-day end user technology needs while helping maintain a stable Microsoft-based environment across desktop, server, and cloud platforms. The ideal candidate is comfortable resolving technical issues, managing support requests efficiently, and assisting with core infrastructure troubleshooting in a fast-paced setting.

Responsibilities:
Provide front-line technical support for end users by resolving hardware, software, and access-related issues across Windows-based environments.
Manage and prioritize incoming service desk requests, ensuring tickets are documented clearly and addressed within expected timeframes.
Support Microsoft 365 and Office 365 applications, including user setup, troubleshooting, and issue resolution.
Administer user accounts, permissions, and group policies within Active Directory to maintain secure and reliable access.
Assist with troubleshooting server, virtualization, and cloud-related issues across Windows Server, VMware, Hyper-V, and Azure environments.
Investigate basic to intermediate network connectivity problems and coordinate with broader IT teams when escalation is needed.
Diagnose infrastructure-related incidents, identify root causes, and implement practical solutions to restore service quickly.
Prepare workstations and support desktop systems, including Windows 10 configuration, software installation, and ongoing maintenance.

Requirements

Hands-on experience supporting Active Directory in a user-facing IT support environment.
Working knowledge of Microsoft Windows 10 and general Microsoft desktop operating systems.
Familiarity with Microsoft 365 or Office 365 administration and end user support.
Ability to perform basic troubleshooting for desktop, application, and access-related technical issues.
Experience managing service desk tickets and handling multiple support requests effectively.
Understanding of Windows Server environments and exposure to virtualization platforms such as VMware or Hyper-V.
Basic knowledge of networking concepts with the ability to troubleshoot common connectivity issues.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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