Desktop Support Engineer

Description

We are looking for a Desktop Support Engineer to provide dependable technical assistance for end users in an onsite, fast-paced investment banking environment. This long-term contract position is ideal for a hands-on candidate who enjoys solving workstation, account, and device-related issues while delivering responsive support. The role requires strong communication, practical troubleshooting ability, and experience supporting core Microsoft technologies in a user-facing setting.

Responsibilities:
Provide day-to-day desktop and help desk support for employees, resolving hardware, software, and access-related issues in a timely manner.
Manage user accounts, security groups, and computer objects within Active Directory to support onboarding, changes, and issue resolution.
Support Office 365 administration tasks, including maintaining user access, license assignments, and group membership updates.
Assist with basic Microsoft Intune activities such as user and device administration, enrollment support, and troubleshooting endpoint issues.
Diagnose and resolve problems across Windows-based systems, including Windows 10 environments, peripherals, and common workplace applications.
Handle service desk tickets efficiently by documenting issues, prioritizing requests, and communicating progress clearly to end users.
Prepare, organize, deploy, and relocate equipment as needed, including connecting devices, managing cables, and setting up workstations.
Work proactively to identify recurring technical issues and help improve support processes through practical problem-solving and follow-through.

Requirements

At least 3 years of experience providing IT support in a desktop, help desk, or end-user support capacity.
Working knowledge of Active Directory, including administration of users, groups, and computer accounts.
Experience supporting Office 365 environments, including user management, licensing, and group administration.
Familiarity with Microsoft Intune for basic device and user management activities.
Strong hands-on troubleshooting skills with Microsoft Windows and Windows 10 systems.
Ability to manage physical desktop support tasks such as equipment setup, device moves, and cable connectivity.
Clear communication skills and a proactive approach to resolving technical issues.
Experience working with service desk ticketing processes and maintaining accurate support documentation.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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