Must Have TechnicalFunctional Skills
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Experience managing and analyzing data from multiple sources
Strong customer service and communication skills
Experience with case management systems and handling HR inquiries
Proficiency utilizing HRIS systems (ADP Workforce Now) and Excel for reporting and analytics
Roles & Responsibilities
1. Benefits & Retirement Plan Administration
Monitor weekly feeds, maintain documentation, and resolve discrepancies with benefit vendors and ADP.
Perform quarterly reconciliations for Benefits enrollment and payroll, including documentation and issue resolution.
Prepare census reports and manage periodic data requests.
Compile and validate files for annual non-discrimination testing for 401(k), HSA, and FSA plans.
Support annual Department of Labor (Form 5500) reporting.
Prepare, organize, and manage documentation for annual 401(k) audit requirements.
2. HR Shared Services & Tier 1 Support
Serve as the primary point of contact for Tier 1 HR support, addressing a wide range of associate inquiries across core HR functions, processes, and policies.
Provide accurate, timely responses to HR questions using the Deskpro case management system.
Collaborate with HR leaders to escalate and resolve complex or specialized issues.
Perform data validations and support resolution of system or process issues.
Review and approve job descriptions for alignment with Job Architecture standards.
3. HRIS, Data Integrity & System Enhancements
Partner with IT and HRIS teams on data validation, system testing, enhancements, and troubleshooting.
Configure and maintain HRIS modules, system tables, workflows, and business processes.
Conduct periodic reviews of system access and security controls for HR vendors to maintain compliance and safeguard associate information.
Perform quarterly validation of new states for Workers Compensation compliance.
4. Reporting, Analytics & Compliance
Produce and maintain clear, accurate HR reports, dashboards, and tracking tools using analytical software such as Excel, Power BI, or Tableau to support data driven decision making.
Deliver ad hoc reporting and analytics to support issue resolution, leadership requests, and first paycheck-of-year audits.
Respond to ad hoc reporting requests across HR functions.
Generate quarterly Rewards & Recognition (R&R) reports for leadership and monthly reports for the Associate Experience team.
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