Systems Administrator II
SNI Technology | Jacksonville, FL (Hybrid)
Salary: $80,000 annually
Employment Type: Full-Time, Direct Hire
Position Overview
SNI Technology is seeking a Systems Administrator II for a full-time opportunity with a growing organization in Jacksonville, FL. This position will play an important role in maintaining the company's IT infrastructure, supporting cloud-based systems, and ensuring reliable technology operations across the business.
The ideal candidate will bring hands-on experience with Microsoft Azure, Entra ID, Intune, cloud-hosted infrastructure, and Linux systems. This role combines systems administration and cloud infrastructure management with escalated technical support, endpoint management, networking, and telecommunications support.
This is an excellent opportunity for a well-rounded IT professional who enjoys taking ownership of infrastructure, solving technical challenges, and working across a diverse technology environment.
Key Responsibilities
Cloud & Systems Administration
- Administer and maintain Microsoft Azure environments, Azure Virtual Desktop (AVD), and cloud-hosted server infrastructure.
- Monitor system availability, performance, and capacity while supporting routine maintenance and technology lifecycle activities.
- Manage Microsoft Entra ID, including user accounts, application access, application registrations, conditional access policies, and hybrid identity services.
- Configure, deploy, and maintain endpoint management policies and employee devices through Microsoft Intune.
- Provide support for Linux-based systems and related infrastructure.
Technical Support & Troubleshooting
- Provide escalated Tier 2 and Tier 3 technical support for hardware, software, networking, account access, and system-related issues.
- Assist the Tier 1 Service Desk with coverage during high-volume periods, staff absences, and other business needs.
- Take ownership of incidents from initial investigation through resolution, identifying root causes and implementing lasting solutions.
- Deliver hands-on technical assistance to employees while maintaining a strong focus on service quality and system reliability.
Endpoint, Network & Hardware Support
- Manage employee equipment throughout its lifecycle, including configuration, deployment, recovery, secure wiping, and redeployment.
- Install, configure, and troubleshoot office technology such as printers, scanners, and other network-connected equipment.
- Coordinate equipment shipments, returns, repairs, and replacements for remote employees and external service providers.
- Troubleshoot office connectivity and network infrastructure, including switches, wireless access points, cabling, DNS, DHCP, VPN, and TCP/IP.
- Assist with physical IT installations, equipment moves, and other infrastructure-related projects.
Voice Systems & Communications
- Support and administer Voice over IP (VoIP) platforms, including user setup, call routing, and issue resolution.
- Coordinate with telecommunications vendors and service providers to resolve service interruptions and maintain reliable communications.
Data Center Operations & Documentation
- Visit a local Jacksonville-area data center as needed to assist with equipment installations, hardware maintenance, connectivity issues, and troubleshooting.
- Develop and maintain technical documentation, standard operating procedures, troubleshooting guides, and internal knowledge base resources.
- Help improve IT processes, infrastructure reliability, and consistency across support and administration functions.
Required Qualifications
- At least 3 years of experience in systems administration, IT support, help desk operations, or a related technical role.
- Hands-on experience administering Microsoft Entra ID and hybrid identity environments.
- Experience managing endpoints and device policies using Microsoft Intune.
- Working knowledge of Microsoft Azure, cloud-hosted infrastructure, and Azure Virtual Desktop.
- Experience supporting Linux operating systems.
- Strong troubleshooting skills across hardware, software, operating systems, applications, and networking.
- Understanding of networking fundamentals, including DNS, DHCP, VPN, and TCP/IP.
- Ability to balance infrastructure administration with direct end-user support.
- Comfortable performing hands-on technical tasks, including device deployment, equipment handling, and basic cabling.
- Reliable transportation and the ability to travel locally to a Jacksonville-area data center when needed.
- Strong written and verbal communication skills, organizational abilities, and attention to detail.
- Ability to manage competing priorities in a fast-paced business environment.
- Availability to work on-site Monday through Thursday in Jacksonville, with remote work on Fridays.
- Current authorization to work in the United States without current or future employer sponsorship or additional employment authorization requirements. Applicants must reside in an eligible state.
Preferred Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related discipline, or equivalent professional experience.
- Experience administering Azure Virtual Desktop or comparable cloud-hosted desktop and server environments.
- Previous VoIP administration and troubleshooting experience.
- Experience supporting network-connected printers, scanners, and multifunction devices.
- Familiarity with data center operations, including rack installation, hardware deployment, cabling, and diagnostics.
- Microsoft Azure certifications such as AZ-900, AZ-104, or SC-300, or a CompTIA Network+ certification.
- Experience with scripting or automation tools such as PowerShell or Bash.
- Interest in advancing toward a Senior Systems Administrator or infrastructure engineering position.
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