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Need Incident Manager - Jersey City, NJ - W2 / 1099 - Onsite

Radiantze

Jersey City, New Jersey • Today

Easy Apply

Contract, Third Party

Depends on Experience

Need Incident Manager - Blockhain DLT Systems - Jersey City, NJ

Radiantze

Jersey City, New Jersey • Today

Easy Apply

Contract, Third Party

Depends on Experience

W2 Hiring - Data Analyst - Jersey City, NJ (Hybrid)

Empower Professionals

Hybrid in Jersey City, New Jersey • 16d ago

Easy Apply

Contract

35 - 40

Implementation Developer - Jersey City, NJ

Stevens Capital Management LP

Hoboken, New Jersey • 30+d ago

Full-time

USD 100,000.00 per year

100% REMOTE: Manager Incident Management & Operational Readiness

Parmesoft Inc.

Remote • 24d ago

Easy Apply

Contract, Third Party

Depends on Experience

Reactjs Developer_ W2- Onsite for NJ

Wise Equation Solutions Inc.

Hybrid in Jersey City, New Jersey • 22d ago

Easy Apply

Contract

70 - 80

Job Details

Skills

ITIL

Summary

Role: Incident Manager
Location: Jersey City, NJ
Duration: Long Term

Job Summary

We are looking for an experienced Incident Manager to lead the end-to-end incident management process, ensuring the timely restoration of IT services and minimizing business impact. The role involves coordinating cross-functional teams during major incidents, managing stakeholder communications, driving root cause analysis (RCA), and ensuring compliance with ITIL best practices.

Key Responsibilities

Manage the lifecycle of major IT incidents (P1/P2) from identification to closure.
Coordinate technical teams to restore services within SLA targets.
Lead incident bridge calls and provide timely updates to business and IT stakeholders.
Escalate critical incidents and ensure effective communication throughout the resolution process.
Conduct post-incident reviews and drive Root Cause Analysis (RCA) and corrective actions.
Monitor incident trends, prepare reports, and support continual service improvement.
Maintain accurate incident documentation in ITSM tools such as ServiceNow or Jira Service Management.
Ensure adherence to ITIL Incident Management processes.

Required Skills

Strong knowledge of ITIL Incident Management.
Experience with ITSM tools (ServiceNow, Jira Service Management, BMC Remedy, etc.).
Excellent stakeholder management, communication, and coordination skills.
Strong analytical, problem-solving, and decision-making abilities.
Experience managing incidents in enterprise IT environments

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91140385
Position Id: 9049242
Posted 22 hours ago

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Bhaskar Manikandan

Manager @ Radiantze

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More jobs at Radiantze in Jersey City, NJ