ECCO Select is a talent acquisition and consulting company specializing in people, process and technology solutions. We provide the talent behind the technology enabling our clients to achieve their goals. For more information about ECCO Select, visit us at .
Position Title: PC Support I
Location Information
Kansas City, MO; On-site at 1KC, downtown Kansas City. Core business hours are Monday through Friday, 8:00am–5:00pm (some flexibility may be possible). Primary responsibilities will be on-site, with occasional remote work opportunities and potential for overtime. Valid state-issued driver’s license required. Travel may be required, including overnight stays, vehicle provided.
Position Responsibilities:
• Install, maintain, and upgrade workstation hardware, software, operating systems, and tablets.
• Set up and configure desktop hardware, peripheral equipment, and related operating systems according to best practices and company standards.
• Perform routine maintenance, troubleshooting, and problem resolution on PCs, laptops, tablets, printers, A/V equipment, and other end-user devices.
• Manage imaging and loading of operating systems and essential software applications onto end-user devices.
• Utilize ticketing systems to track work orders, document incidents, and respond to service requests efficiently.
• Effectively communicate technical information to users of varying skill levels, including relaying issues in non-technical terms as needed.
• Diagnose and resolve technical issues related to Windows 10/11, Microsoft Office and Office 365, Active Directory, DNS, and networking fundamentals.
• Collaborate within a team environment and individually to ensure timely completion of assigned tasks.
• Maintain and support laser printers and related peripheral equipment.
• Contribute to the team through strong customer service, including face-to-face and phone-based support.
• Travel to various locations as required, driving a company-provided vehicle (such as a van or Sprinter) safely and efficiently.
• Perform physical requirements of the role such as lifting, carrying, pushing, or pulling up to 70 pounds, and working in a variety of physical positions or environments.
• Ensure all work meets quality, accuracy, and timeliness standards.
Essential Skills, Experience
• 2–3 years of experience working in an IT environment with proven knowledge of general IT hardware, OS, and software identification.
• Extensive hands-on support experience with Windows 10 and Windows 11.
• Proficiency supporting Microsoft Office and Office 365 applications.
• Basic understanding of network fundamentals, including DNS and Active Directory.
• Familiar with maintaining and repairing laptops, desktops, tablets, and laser printer technology.
• Experience with IT service management/ticketing systems for tracking support and incident resolution.
• Strong customer service orientation, with experience providing support both in-person and over the phone.
• Ability to explain technical concepts to non-technical users and adapt communication style as needed.
• Excellent organizational skills, time management, and attention to detail.
• Effective both independently and as part of a collaborative technical team.
• Previous exposure to A/V equipment is preferred.
• Must possess a valid state-issued driver’s license and be comfortable driving larger vehicles for work-related travel.
• Physically capable of lifting and transporting equipment up to 70 pounds and performing job duties that require balancing, carrying, and operating in awkward positions.
• Strong interpersonal/soft skills, able to work effectively with diverse groups and individuals.
ECCO Select is committed to hiring and retaining a diverse workforce. Our policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Veterans of our United States Uniformed Services are specifically encouraged to apply for ECCO Select opportunities.
