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18 results (4 new)

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Help Desk Analyst ~ Local to Ohio

Data Systems Integration Group

Remote • 20d ago

Easy Apply

Third Party, Contract

Depends on Experience

D&T Help Desk Analyst

Motion Recruitment Partners, LLC

Remote • Today

Easy Apply

Contract

Help Desk Analyst

Altar'd State

Knoxville, Tennessee • Today

Full-time

Technical Helpdesk Analyst

Conduent

Remote or Texas • Today

Full-time

USD 47,740.00 - 62,000.00 per year

EMR Help Desk

Talent Groups

Remote • 5d ago

Easy Apply

Contract

16 - 18

Help Desk Level I (Fully Remote)

Robert Half

Remote or Hartford, Connecticut • Today

Easy Apply

Contract

USD 25.00 - 28.00 per hour

Oracle Cloud HR Help Desk Consultant (Remote)

Azusa Solutions LLC

Remote • 5d ago

Easy Apply

Full-time

100,000 - 155,000

Manager, Yardi Help Desk (Remote-US)

Welltower

Remote • Today

Full-time

Remote Helpdesk Support

ATA Services Inc

Remote or Albuquerque, New Mexico • Today

Full-time

USD 21.00 per hour

Help Desk Specialist

LifeStance Health

Remote or Jacksonville, Florida • Today

Full-time

USD 25.00 - 28.00 per hour

Remote Helpdesk Support

ATA Services Inc

Remote or Santa Fe, New Mexico • Today

Full-time

USD 21.00 per hour

Helpdesk Agent

Sentinel Technologies

Remote or Dayton, Ohio • Today

Full-time

Help Desk Support/Help Desk Specialist I (Remote)

Kforce Technology Staffing

Remote or Tucson, Arizona • Today

Contract

$17 - $25 hourly

Help Desk Coordinator II

RealPage Inc.

Remote or South Carolina • Today

Full-time

USD 17.84 - 30.43 per hour

IT Help Desk Coordinator (Remote in CA Only)

Golden 1 Credit Union

Remote or Sacramento, California • Today

Full-time

USD 26.27 - 27.50 per hour

Help Desk Technician

TEKsystems

Remote or Seattle, Washington • Today

Full-time

USD 28.00 - 30.00 per hour

Help desk Technician

Trilon Group

Remote • Today

Full-time

USD 23.00 - 30.00 per hour

Student Helpdesk Specialist

State of Georgia

Remote or Acworth, Georgia • Today

Full-time

USD 45,301.59 per year

Job Details

Skills

Help Desk

Summary

Client Name: State of OHIO - DCY - Help Desk Analyst 1/ HDA1 (808942)

Role: Help Desk Analyst

Remote

Interviews via Teams

No New Submittals After: 08/12/2026

The Help Desk Analyst provides Tier 1 technical assistance and program support for statewide childserving systems. This role helps providers and county staff navigate systems, resolve issues, ensure secure access, and support the implementation of program policies across multiple automated platforms.

Core Responsibilities

Provide Tier 1 help desk support to childserving providers and county staff via phone, email, web inquiries, and live chat.
Assist users with system navigation, payment processing questions, known system issues, and reporting potential defects.
Support development and implementation of provider agreements, ensuring compliance with established policies, rules, and business procedures.
Validate user identity, set up secure passcodes, and establish access agreements to childserving portals following security protocols.
Notify providers of approval or denial of Provider Agreements and document outcomes.

Program & System Analysis

Analyze payment processing errors and recommend corrective actions.
Review systemrelated and nonsystemrelated processes to identify opportunities for improved efficiency and effectiveness.
Provide user feedback to support system enhancements and issue resolution.
Develop written correspondence to address inquiries from state and county staff and providers.

Training & Documentation

Assist in developing training materials and deliver training sessions for state and county staff and childserving providers.
Create and maintain system documentation, procedures, and user guidance materials.
Support users in understanding system requirements, processes, and best practices.

Program Consultation & Collaboration

Serve as a liaison with County Departments of Job and Family Services (CDJFS), childserving program staff, state agencies, and community providers.
Stay current on program policy changes and ensure system support aligns with updated requirements.
Develop evaluation criteria and participate in assessing program effectiveness.
Contribute program expertise to discussions on system improvements and policy implementation.

Additional Responsibilities

Attend staff meetings, trainings, conferences, and public events to support DCY program initiatives.
Prepare reports, maintain logs and records, and produce correspondence and documentation.
Travel as needed for meetings, trainings, and program support activities.

Skill Matrix:

Skills	Required / Desired	Required Years	Candidate Years of experience
• Prior experience working in a human services, customer service, or administrative support role.	Required
• Some familiarity with state or county human services programs (e.g., childcare, children services).	Required
• Experience using electronic documentation or case management systems	Required
• Strong written and verbal communication skills.	Required
• Strong organizational skills and ability to manage multiple tasks or deadlines	Required
Do you understand, and will abide by, the provision in your subcontract with OST that it is PROHIBITED for government equipment to be taken or used outside of the United States by your contractors? The consequences of this occurring can and will result in repercussions to you, the prime vendor, regardless if the candidate works for a sub-vendor of yours. It will also result in immediate termination of the contractor, and make them ineligible for rehire in the program.
Fingerprint background checks are a requirement. Does your candidate understand and agree?
Where is your candidate currently located? City, State

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10371930
Position Id: Help Desk
Posted 22 days ago

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Contact the job poster

Manoj Kumar

Recruiter @ Data Systems Integration Group

View Profile

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Tier 1 Support Analyst

Remote

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8d ago

Tier I Support Analyst Location: Remote Work Type: Full Time Job Description: Provide Tier 1 help desk support for Case triaging, documenting, and resolving routine end-user cases in a timely and accurate manner.Respond to user inquiries and support basic troubleshooting for access, registration, account, and application issues.Monitor the Cases tab to identify new support requests, prioritize work, and ensure appropriate case follow-up and closure.Use knowledge articles and established SOPs t

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IT Help Desk Coordinator (Remote in CA Only)

Remote or Sacramento, California

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Today

Job Title:IT Help Desk Coordinator Status:Non-exempt Reports to: Supervisor - IT Support Department: IT Help Desk and Desktop Job Code: 1301 Pay Range: $26.27 - $27.50 Hourly Location: Remote in California WHO WE ARE: Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of "people helping people." We are committed to empowering our members and uplifting our communities as we create a

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IT Specialist - Child Welfare

Remote or New York, New York

•

Today

HBITS: HBITS-08-14983 Mid-Level, IT Specialist 24 month contract Interview: Telephone Work model: Not specified Project Description Provide support for child welfare applications and initiatives. Day-to-Day Tasks 1. Provide CONNECTIONS user support via in-person, email and telephone 2. provide direct, on-site instruction to individual users and small groups 3. provide instruction on newly released functionality 4. deliver presentations to line staff 5. monitor compliance with data ent

Full-time

Job Details

Skills

Help Desk

Summary

Client Name: State of OHIO - DCY - Help Desk Analyst 1/ HDA1 (808942)

Role: Help Desk Analyst

Remote

Interviews via Teams

No New Submittals After: 08/12/2026

Core Responsibilities

Provide Tier 1 help desk support to childserving providers and county staff via phone, email, web inquiries, and live chat.
Assist users with system navigation, payment processing questions, known system issues, and reporting potential defects.
Support development and implementation of provider agreements, ensuring compliance with established policies, rules, and business procedures.
Validate user identity, set up secure passcodes, and establish access agreements to childserving portals following security protocols.
Notify providers of approval or denial of Provider Agreements and document outcomes.

Program & System Analysis

Analyze payment processing errors and recommend corrective actions.
Review systemrelated and nonsystemrelated processes to identify opportunities for improved efficiency and effectiveness.
Provide user feedback to support system enhancements and issue resolution.
Develop written correspondence to address inquiries from state and county staff and providers.

Training & Documentation

Assist in developing training materials and deliver training sessions for state and county staff and childserving providers.
Create and maintain system documentation, procedures, and user guidance materials.
Support users in understanding system requirements, processes, and best practices.

Program Consultation & Collaboration

Serve as a liaison with County Departments of Job and Family Services (CDJFS), childserving program staff, state agencies, and community providers.
Stay current on program policy changes and ensure system support aligns with updated requirements.
Develop evaluation criteria and participate in assessing program effectiveness.
Contribute program expertise to discussions on system improvements and policy implementation.

Additional Responsibilities

Attend staff meetings, trainings, conferences, and public events to support DCY program initiatives.
Prepare reports, maintain logs and records, and produce correspondence and documentation.
Travel as needed for meetings, trainings, and program support activities.

Skill Matrix:

Skills	Required / Desired	Required Years	Candidate Years of experience
• Prior experience working in a human services, customer service, or administrative support role.	Required
• Some familiarity with state or county human services programs (e.g., childcare, children services).	Required
• Experience using electronic documentation or case management systems	Required
• Strong written and verbal communication skills.	Required
• Strong organizational skills and ability to manage multiple tasks or deadlines	Required
Do you understand, and will abide by, the provision in your subcontract with OST that it is PROHIBITED for government equipment to be taken or used outside of the United States by your contractors? The consequences of this occurring can and will result in repercussions to you, the prime vendor, regardless if the candidate works for a sub-vendor of yours. It will also result in immediate termination of the contractor, and make them ineligible for rehire in the program.
Fingerprint background checks are a requirement. Does your candidate understand and agree?
Where is your candidate currently located? City, State

Dice Id: 10371930
Position Id: Help Desk
Posted 22 days ago

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Contact the job poster

Manoj Kumar

Recruiter @ Data Systems Integration Group

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Manager, Yardi Help Desk (Remote-US)

Remote

•

Today

Full-time

Tier 1 Support Analyst

Remote

•

8d ago

Easy Apply

Full-time

$35 - $45

IT Help Desk Coordinator (Remote in CA Only)

Remote or Sacramento, California

•

Today

Full-time

USD 26.27 - 27.50 per hour

IT Specialist - Child Welfare

Remote or New York, New York

•

Today

Full-time