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IT Support Lead Engineer

MGM Resorts International

Las Vegas, Nevada • Today

Full-time

Senior IT Support Specialist

ASM Global

Las Vegas, Nevada • Today

Full-time

IT Senior Client Technology Support Technician - 991327 (Nevada)

Nova Southeastern University

Las Vegas, Nevada • Today

Full-time

IT Support Technician (53076)

WESTCARE INC

Henderson, Nevada • 28d ago

Full-time

USD 20.00 - 25.00 per hour

Specialist - IT Support

Wynn Las Vegas

Las Vegas, Nevada • Today

Full-time

Lead Support Analyst

AIT Global, Inc.

Remote • Today

Easy Apply

Contract

IT Field Engineer II

Boyd Gaming Corporation

Las Vegas, Nevada • Today

Full-time

IT Project Manager - Senior/Specialist - One Washington / Agency Support Lead

Washington State Department of Transportation

Remote or Washington • Today

Full-time

USD 99,300.00 - 133,608.00 per year

Voice Engineer (IT)

JT4, LLC

Las Vegas, Nevada • Today

Full-time

USD 83,200.00 - 124,800.00 per year

Lead IT Security Architect SailPoint REMOTE any US based location in CST or EST zones

CNO Financial Group

Remote or Carmel, Indiana • Today

Full-time

USD 130,500.00 - 195,700.00 per year

Lead IT Security Architect - REMOTE from any EST or CST US-based time zone

CNO Financial Group

Remote or Carmel, Indiana • Today

Full-time

USD 130,500.00 - 195,700.00 per year

Systems Engineer - IT Operations

Aristocrat

Las Vegas, Nevada • Today

Full-time

IT Support Engineer

City of Durham, Technology Solutions Dept.

Remote or Durham, North Carolina • Today

Full-time

USD 68,038.00 - 105,466.00 per year

IT Store Support

iSphere

Remote • 20d ago

Easy Apply

Contract, Third Party

Depends on Experience

Lead Technology Risk Analyst (IT Audit) - remote

Stryker

Remote or Dallas, Texas • Today

Full-time

USD 77,700.00 - 129,500.00 per year

IT Queue Manager - IT Support Services - remote PST

Irvine Technology Corporation (ITC)

Remote or Garden Grove, California • Today

Easy Apply

Contract

USD30 - USD35

IT Manager - Support

Kforce Technology Staffing

Remote or Miami, Florida • Today

Full-time

$90,000 - $100,000 annually

Overnight IT Support Analyst II

Radiology Partners

Remote • Today

Full-time

USD 62,400.00 - 75,000.00 per year

IT Support Specialist

6sense

Remote • Today

Full-time

USD 73,577.25 - 103,913.30 per year

Applications Support Supervisor (IT Application Development Senior/Specialist)

Washington State Department of Transportation

Remote or Olympia, Washington • Today

Full-time

USD 99,300.00 - 133,608.00 per year

Technical Solutions Engineer – Healthcare IT (SQL / Python / HL7 / FHIR)

NDA PARTNERS INC

Remote • 13d ago

Easy Apply

Contract, Third Party

Depends on Experience

IT Support Technician II

Cherokee Federal

Remote or Lawton, Oklahoma • Today

Full-time

USD 75,000.00 - 85,000.00 per year

IT Support Analyst ( end user support )

IT Associates, Inc.

Remote or Hybrid in Nashville, Tennessee • 17d ago

Easy Apply

Full-time

65,000 - 75,000

IT Support Specialist, Tier 2

Keeper Security, Inc.

Remote • Today

Full-time

Geospatial Information Systems (GIS) Lead (IT Application Development - Senior Specialist)

Washington State Department of Transportation

Remote or Lakewood, Washington • Today

Full-time

USD 8,275.00 - 11,134.00 per month

IT Specialist - End User Support

MVP Consulting Plus

Remote or New York, New York • Today

Full-time

Lead Support Analyst

Tekaccel, Inc

Remote • Today

Contract

$DOE

Lead IT Architect

McKesson Corporation

Remote or Columbus, Ohio • Today

Full-time

USD 150,800.00 - 251,300.00 per year

Lead SWE, AI Dev/IT Operations - Remote or Hybrid in DC or MN

UnitedHealth Group

Remote or Minnetonka, Minnesota • Today

Full-time

USD 112,700.00 - 193,200.00 per year

Lead IT Business Systems Analyst (Application/Infrastructure Modernization)

Precision System Design Inc.

Remote or Hybrid in Cleveland, Ohio • Today

Easy Apply

Contract

DOE

Job Details

Skills

Tier 2
Tier 3
Service Level
Root Cause Analysis
High Availability
Issue Tracking
Mentorship
Management
Database
IaaS
Knowledge Base
Documentation
Training
Vendor Development
IT Management
Version Control
Microsoft Windows
Remote Access
Active Directory
Unix
Linux
Operating Systems
Cloud Computing
Issue Resolution
Continuous Improvement
Technical Support
Project Management
Collaboration
Accountability
Retail
Health Care
Finance
Value Engineering
Computer Networking

Tier 2
Tier 3
Service Level
Root Cause Analysis
High Availability
Issue Tracking
Mentorship
Management
Database
IaaS
Knowledge Base
Documentation
Training
Vendor Development
IT Management
Version Control
Microsoft Windows
Remote Access
Active Directory
Unix
Linux
Operating Systems
Cloud Computing
Issue Resolution
Continuous Improvement
Technical Support
Project Management
Collaboration
Accountability
Retail
Health Care
Finance
Value Engineering
Computer Networking

Summary

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

The IT Lead Support Engineer will ensure the continuous operational availability of critical applications for MGM Resorts International. This role provides advanced (Tier 2 and Tier 3) support for resolving operational issues in alignment with established Service Level Agreements (SLAs). The Lead is responsible for conducting complex root cause analysis, designing technical solutions that support self-healing and high availability, and guiding the team through mentorship and technical leadership. This position requires cross-functional collaboration with internal departments, vendors, and managed service providers to maintain high-quality application performance.

THE DAY-TO-DAY:

Attend and lead project meetings as needed and support initiatives with technical insights and execution
Manage the support ticket queue and assign tickets, monitor progress, follow up on progress and ensure timely resolution
Mentor and provide constructive feedback to team members to improve technical and professional proficiency
Effectively communicate the needs of the team to the department manager and escalate issues as required to ensure 24/7/365 support coverage, including managing on-call schedules
Act as an escalation point for complex issues from the Operations Center, vendors, and Managed Service
Providers; participate in strike teams as needed for resolution. Provide Subject Matter Expertise (SME) on application-level issues and solutions
Responsible for developing and maintaining a deep understanding of system/application topologies including interfacing systems, databases, cloud infrastructure, networking, and various technical layers
Responsible for creating, updating, maintaining knowledge based (KB) articles, FAQs, and documentation related to applications and application issues for all teams
Stay current on applications, technologies, and technical skillsets through continuous training
Escalate unresolved issues to Tier 4+ teams including Architecture, Development, Infrastructure
Engineering, application vendors and any other required team with follow-up.
Track known issues awaiting vendor/development code releases
Provide technical leadership, enforce best practices in version control, and guide application engineers on tools and processes
Provide and maintain high-level knowledge and hands-on proficiency with Windows OS (latest versions),
Remote Access/Support tools, Active Directory, Unix/Linux operating systems, Cloud platforms and networking fundamentals
Collaborate with IT teams, business users, stakeholders, and external vendors to ensure issue resolution and continuous improvement

THE IDEAL CANDIDATE:

5+ Years of Prior Relevant Experience In a Support Engineering or related IT role Required
Bachelor's Degree Preferred
A strong technical background Preferred
Demonstrated experience supporting enterprise applications, with a track record of developing and implementing increasingly complex solutions
Strong system troubleshooting skills, including end-to-end diagnostics across multiple platforms
Project management capabilities which include planning, coordination, execution, and accountability

THE PERKS & BENEFITS:

Prioritize your wellness, access programs crafted to nurture your mental and physical health.
Enjoy unbeatable discounts on hotel stays, dining, retail, entertainment, and exclusive partner perks for travel, tech, and beyond!
Park with ease-whether you're on or off shift, it's free!
From healthcare to financial support and generous time-off options, we've got you covered.
Elevate your career with development programs, connect through networking events, and make a difference with community volunteer opportunities.

VIEW JOB DESCRIPTION:

;jobcode=12538

Are you ready to JOIN THE SHOW? Apply today!

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90952110
Position Id: 99215266eca5c04a28dad0f7c1b14533
Posted 1 day ago

Fitment

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US, Nevada The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: The Senior Network Engineer is an individual contributor that performs the role of testing, evaluatin

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Job Details

Skills

Tier 2
Tier 3
Service Level
Root Cause Analysis
High Availability
Issue Tracking
Mentorship
Management
Database
IaaS
Knowledge Base
Documentation
Training
Vendor Development
IT Management
Version Control
Microsoft Windows
Remote Access
Active Directory
Unix
Linux
Operating Systems
Cloud Computing
Issue Resolution
Continuous Improvement
Technical Support
Project Management
Collaboration
Accountability
Retail
Health Care
Finance
Value Engineering
Computer Networking

Tier 2
Tier 3
Service Level
Root Cause Analysis
High Availability
Issue Tracking
Mentorship
Management
Database
IaaS
Knowledge Base
Documentation
Training
Vendor Development
IT Management
Version Control
Microsoft Windows
Remote Access
Active Directory
Unix
Linux
Operating Systems
Cloud Computing
Issue Resolution
Continuous Improvement
Technical Support
Project Management
Collaboration
Accountability
Retail
Health Care
Finance
Value Engineering
Computer Networking

Summary

Attend and lead project meetings as needed and support initiatives with technical insights and execution
Manage the support ticket queue and assign tickets, monitor progress, follow up on progress and ensure timely resolution
Mentor and provide constructive feedback to team members to improve technical and professional proficiency
Effectively communicate the needs of the team to the department manager and escalate issues as required to ensure 24/7/365 support coverage, including managing on-call schedules
Act as an escalation point for complex issues from the Operations Center, vendors, and Managed Service
Providers; participate in strike teams as needed for resolution. Provide Subject Matter Expertise (SME) on application-level issues and solutions
Responsible for developing and maintaining a deep understanding of system/application topologies including interfacing systems, databases, cloud infrastructure, networking, and various technical layers
Responsible for creating, updating, maintaining knowledge based (KB) articles, FAQs, and documentation related to applications and application issues for all teams
Stay current on applications, technologies, and technical skillsets through continuous training
Escalate unresolved issues to Tier 4+ teams including Architecture, Development, Infrastructure
Engineering, application vendors and any other required team with follow-up.
Track known issues awaiting vendor/development code releases
Provide technical leadership, enforce best practices in version control, and guide application engineers on tools and processes
Provide and maintain high-level knowledge and hands-on proficiency with Windows OS (latest versions),
Remote Access/Support tools, Active Directory, Unix/Linux operating systems, Cloud platforms and networking fundamentals
Collaborate with IT teams, business users, stakeholders, and external vendors to ensure issue resolution and continuous improvement

THE IDEAL CANDIDATE:

5+ Years of Prior Relevant Experience In a Support Engineering or related IT role Required
Bachelor's Degree Preferred
A strong technical background Preferred
Demonstrated experience supporting enterprise applications, with a track record of developing and implementing increasingly complex solutions
Strong system troubleshooting skills, including end-to-end diagnostics across multiple platforms
Project management capabilities which include planning, coordination, execution, and accountability

THE PERKS & BENEFITS:

Prioritize your wellness, access programs crafted to nurture your mental and physical health.
Enjoy unbeatable discounts on hotel stays, dining, retail, entertainment, and exclusive partner perks for travel, tech, and beyond!
Park with ease-whether you're on or off shift, it's free!
From healthcare to financial support and generous time-off options, we've got you covered.
Elevate your career with development programs, connect through networking events, and make a difference with community volunteer opportunities.

VIEW JOB DESCRIPTION:

;jobcode=12538

Are you ready to JOIN THE SHOW? Apply today!

Dice Id: 90952110
Position Id: 99215266eca5c04a28dad0f7c1b14533
Posted 1 day ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

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Las Vegas, Nevada

•

Today

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USD 30.00 per hour

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