AIT Global, Inc.
AIT Global, Inc.

Lead Support Analyst

Remote in CA • Posted 5 hours ago • Updated 34 minutes ago
Contract W2
Remote
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Lead Support Analyst

Summary

Job Title: Lead Support Analyst
Location: Remote Canada
Must have Skills:
MediaGenix's WHATSOn, Media Industry, Scheduling Platform, Integrated Broadcast Management System (IBMS).
Good To Have Skills:
  • SQL / Oracle PL/SQL.
  • Solid understanding of technology.
  • Undergraduate Degree should be fine.
Job Description:
  • Experience with Operative's Integrated Broadcast Management System (IBMS), or MediaGenix's WHATSOn or other distribution and scheduling software is a mandatory requirement for this role.
  • Experience leading a team of Application Support Analysts -Working knowledge of the Windows operating environment.
  • Competency in relational database structures, particularly SQL and Oracle PL*SQL.
  • Experience in Service Desk environments and IT ticket resolution workflows -Experience with Service Now, Jira or other ticket management software.
  • Experience with process documentation and process documentation tools (such as PowerPoint and Visio).
  • Excellent analytical, communication (both verbal and written), facilitation/organizational skills.
  • Very strong results with people and thought leadership skills.
  • Strategic, innovative thinking and vision.
  • Strong business acumen.
  • Excellent analytical skills.
  • Excellent organizational skills with particular attention to detail.
  • Ability to work independently in a fast-paced environment.
  • Ability to learn new skills and concepts quickly.
  • Experience with enterprise reporting environments such as Business Objects, Crystal reports a plus.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10106248
  • Position Id: 2026-4553
  • Posted 5 hours ago
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