Application Support Analyst IV
Isoftech Inc
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Job Details
Skills
- Application Support
- SQL
- Production Support
- UNIX
- Java
- ITIL
- Incident Management
- Change Management
- Problem Management
- Root Cause Analysis
- L2 Support
- Tier 2 Support
- Command Center
- Troubleshooting
- Major Incident Management
- 24x7 Support
Summary
Key Job Functions
- Provide technical application support to production applications, systems and business team. Investigate incidents, interruptions or bugs in operational systems. Perform triaging and problem solving to identify issue and implement change or workaround to ensure continued use of the application.
- Develop data extractions or develop reports from requests or requirements stated by clients. Use database, report writer, data mart, or specialized applications to generate reports or analyses.
- Track production issues and report periodically to group charged with monitoring uptime and efficiency of production application.
- Provide support during maintenance and upgrade events.
- Mentor and support junior members of the team.
- Bachelor’s degree
- 8+ years’ related work experience in an application/production support role.
- Provide two tier support to applications, provide assistance to all end users, identify and resolve issues in production.
- Maintain schedule jobs and perform troubleshoot on processes and resolve all issues.
- Provide training to various new employees and assist with expert knowledge on production processes.
- Document all production applications and resolve all application issues and answer all requests.
- Monitor all performance metrics for various production systems and identify root cause for all technical issues and recommend solutions.
- Participate in periodic meetings and maintain all applications for productions and plan appropriate various strategies.
- Experience of supporting complex, multi-module, custom applications.
- Experienced in troubleshooting and root-cause analysis.
- Understanding of database principals and extensive hands-on experience with SQL.
- Working knowledge of UNIX and networking, experience with Java based applications.
- Knowledge of Operating Systems, Middleware, DB, Webservers.
- Incident, Change, and Problem Management experience.
- ITIL Foundation Certification (Preferred.)
- Experience with ITSM Tools (Service Now, Remedy or other ticketing tools.)
- Command Centre experience, or experience of managing major incident events, is desirable.
- Must be willing to provide on call support on a rotation basis for 24x7 support. When on call, requires off hour and weekend support.
- Dice Id: 10114734
- Position Id: 9079347
- Posted 2 hours ago
Company Info
About Isoftech Inc
With over 15 years of experience in providing next-generation technology, we help companies align their ITgoals to their business objectivities. Headquartered in Chantilly, VA, ISoftech serves clients throughout the US. With a balanced view of strategy, people, process, and technology, we work with companies to understand their unique business needs, to develop and implement practical technology solutions. Clients benefit from ISoftech’s commitment to excellence, our responsiveness, flexibility and authentic desire to help them meet, and often exceed, their goals.
We as a firm will help clients optimize their goals, improve their operations, and accelerate their organizational performance to greater heights. Our turnkey solutions include Application Development and Modernization, Enterprise Architecture, Cloud Migration, Operation and Maintenance, Big Data and Analytics and Quality Engineering Services. ISoftech Inc’s portfolio of Clients include Commercial and Government Clients across United States.
ISoftech also provides product development and consulting services to help organizations actualize their goals. ISoftech has a well-informed view of the industry that enables us to properly identify a winning approach and process, no matter the industry. Our frameworks, tools and domain expertise are our key to building strong industry relations.
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