We are looking for Field Support Technician for our client in Latham, NY
Job Title: Field Support Technician
Job Location: Latham, NY
Job Type: Contract
Job Overview:
Pay Range: $20.00hr - $25.00hr
Requirement/Must Have:
- Minimum 4+ years of experience in Deskside IT Support, Field Support, or Onsite IT Operations.
- Experience supporting enterprise or healthcare environments preferred.
- Strong hands on experience with Windows desktops and laptops.
- Experience with common peripherals and printers.
- Knowledge of basic networking concepts.
- Experience with remote support coordination tools.
- Familiarity with ITSM tools, preferably ServiceNow.
- High attention to detail and documentation discipline.
- Ability to work independently onsite with accountability.
- Strong verbal and written communication skills.
- Ability to function under pressure in clinical environments.
- Strong sense of ownership and reliability.
- Willingness to travel within assigned field region.
- Flexibility for after hours or emergency support when required.
- Adherence to organizational security and safety policies.
Responsibilities:
- Deliver hands on, onsite-technical support within healthcare facilities to ensure device-reliability and end user productivity.
- Provide physical presence and smart hands capabilities for environments where uptime impacts patient care.
- Act as a critical extension of IT operations, bridging Service Desk, Infrastructure, Network, Security, and Application support teams.
- Execute physical, device level, and site specific support activities with strict compliance to safety and security standards.
- Act as the primary onsite technical resolver for incidents escalated by the Service Desk.
- Resolve hardware, OS, and peripheral issues including laptop/desktop failures, boot, driver, and performance issues.
- Perform full IMAC lifecycle activities including new device deployments, refreshes, user onboarding, and physical moves.
- Configure devices as per standards, images, and security baselines.
- Provide hands on support for monitors, printers, docking stations, and accessories.
- Replace faulty components and coordinate warranty or vendor repairs.
- Execute smart hands tasks in data closets including cable tracing, patching, and power cycling of devices.
- Follow hospital and clinic access protocols, ensuring tools do not interfere with medical equipment.
- Accurately update ServiceNow tickets with actions performed, parts replaced, and user confirmations.
- Maintain accurate asset records including device assignment, location changes, and serial numbers.
- Perform regular site walk throughs to proactively identify device issues and validate workstation standards.
- Travel within assigned 30 mile radius to provide field support and handle urgent dispatches.
- Maintain clean, secure, and organized work practices while representing the organization professionally.
- Due to nature of job The candidate must have Ability to lift and move IT equipment safely.
Skills:
- Windows Desktops.
- Laptops.
- Peripherals.
- Printers.
- Networking Concepts.
- ServiceNow.
- ITSM Tools.
- Hardware Troubleshooting.
- OS Deployment.
- Asset Management.
- Smart Hands Support.
Qualification And Education:
- 4+ years of IT Deskside or Field Support experience.
Benefits
Our Benefits Include:
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Health Savings Account (HSA)
- Disability Insurance (Short-Term and Long-Term)
- Life and AD&D Insurance
- Paid Sick Leave (where required by applicable state or local law)
- Supplemental Insurance Plans
- Identity Theft Protection
- Pet Insurance
- Employee Wellness Programs
- Employee Assistance Program (EAP)
- Career Growth and Professional Development Opportunities
Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.
About Cynet Systems
Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.
As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
Never miss an opportunity! Create an alert based on the job you applied for.
