Help Desk Support Technician I

Overview Edgewater Federal Solutions is seeking a skilled, customer-focused Help Desk Support Technician II to join our Corporate IT team at our headquarters in Frederick, Maryland. This role serves as a trusted technical resource for employees across the organization, helping ensure they have reliable technology, responsive support, and a positive end-user experience. The successful candidate will independently resolve Tier 1 and Tier 2 support issues, take ownership of requests through compl