Volkswagen Financial Services, a wholly-owned subsidiary of Volkswagen Group, is the trusted key to mobility for its brand partners. We are committed to supporting the Audi, Ducati, and Volkswagen brands and their Dealers, specializing in providing accessible mobility solutions for its Customers. The company's offerings include Retail Leasing, Retail Financing, Commercial Financing for new and used vehicles, and End-of-Term vehicle disposition.
Brief Role Description
This position is Career Level 20P located in Libertyville, IL with a Role Classification of Hybrid.
Role Summary
The Workplace Technologies Engineer is responsible for designing, implementing, maintaining, and supporting all components of the Office 365 and Windows PC environments in a diverse enterprise setting. This role serves as a subject matter expert for Office 365, legacy on-premises productivity applications, and Windows deployment automation. The engineer will create and manage software deployment packages, develop scripts for complex configurations, and provide advanced troubleshooting and technical support for end-user computing and conferencing systems.
Responsibilites within this Role
Main responsibility - 80%
Manage & monitor deployment of all client Windows Operating systems, software, patches, critical updates and service packs on a timely basis in physical and virtual environments
Develop and maintain automated deployment systems which cater to self-service
Recommend process improvements to ensure system scalability and reliability
Monitor the health of distribution points as well as content being distributed throughout the enterprise
Assist in the development, implementation, and support of client systems management
Work with the Sr. Manager, Workplace Technologies to develop deployment specifications and configurations.
Act as the tier 3 technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
Microsoft Teams conferencing room systems. This also includes design, hardware/software evaluations, monitoring and troubleshooting
Collaborate with subject matter experts and escalation managers when additional support is needed
Work hand in hand with architects and engineers to design Workplace Technologies solutions
Intimate understanding of Networking Technologies (WiFi, DNS, DHCP, VLAN's and VPN troubleshooting.
Maintain technical knowledge in the industry with internal/external training to improve performance and develop specialization.
Deep understanding of the entire M365 application stack to include the various subscription plans
Active Directory & Entra ID
Strong experience with Microsoft Intune/SCCM
Additional responsibilities - 10%
3rd level support for the end user computing platform
Maintain technical knowledge in the industry with internal/external training
Additional responsibilities - 10%
Develop scripts to evaluate the environment and deploy solutions using PowerShell
Qualification requirements
Required Education:
B.S. in Computer Science (or equivalent experience)
Relevant Experience:
7+ years in Information Technology
7+ years supporting Workplace Technologies Services. Microsoft M365 and/or Microsoft server technologies (e.g. Exchange Server, SharePoint Server and/or OneDrive) and/or Microsoft Windows operating systems, configuration and deployment platforms (SCCM, Intune) and client-based applications
2+ years' experience with scripting and automation technologies (PowerShell, Microsoft Graph API, Azure Automation)
Skills:
Comprehensive knowledge of M365 suite (Word, Excel, PowerPoint, Outlook, OneDrive, Windows OS, Power Platform, Viva Platform)
Active Directory & Entra ID
SharePoint Online, Exchange Online, Microsoft Teams
Microsoft Windows 10/11 Enterprise
Microsoft System Center Configuration Manager and Intune
Group policy creation and administration
Proficiency in managing and securing endpoints (laptops, printers, scanners, mobile devices)
Virtual Workstation system design and administration
Windows PowerShell, Shell & vbScript (scripting)
Basic knowledge of networking, server, and virtual technologies
Clear and Effective communication with team members and stakeholders
Ability to explain technical concepts to non-technical users
Security Mindset - Design, implement and maintain secure solutions
Willingness to Learn and stay up to date on the latest technologies and trends
Thorough knowledge of legacy Office applications to include Word, Excel, OneNote, PowerPoint, Teams, OneDrive, etc.
#LI-MT1
#LI-Hybrid
Volkswagen Financial Services is an Equal Opportunity Employer. We welcome and encourage applicants from all backgrounds, and do not discriminate based on race, sex, age, disability, sexual orientation, national origin, religion, color, gender identity/expression, marital status, veteran status, or any other characteristics protected by applicable laws.
This role description is a guideline and does not create contractual rights between the Company and any of its applicants. The Company does not enter into any type of employment contract, implied or written, with its applicants regarding job security.
This Organization participates in E-Verify. We maintain a drug free workplace and perform pre-employment substance abuse testing.
Volkswagen Financial Services - The key to mobility
VW Credit, Inc., dba Volkswagen Financial Services (VWFS), was founded in 1981 as the captive financial services arm of Volkswagen Group of America, Inc. and is affiliated with Volkswagen of America, Inc., Audi of America, Inc. and Ducati North America, Inc. VWFS offers services to Volkswagen, Audi, Ducati customers, and authorized dealers as Volkswagen Financial Services, Volkswagen Credit, Audi Financial Services, and Ducati Financial Services. The company offers competitive financial products and services to customers and authorized dealers in the United States. VWFS is headquartered in Reston, VA.
VWFS is seeking individuals from diverse professional backgrounds who can bring fresh perspectives and ideas to help us drive forward in the ever-evolving financial and mobility services industry. As we continue to grow, we are excited to welcome talent from a variety of professional backgrounds to join our team. We believe in the power of diversity and inclusion, as it fuels creativity, fosters innovation, and strengthens our ability to serve our customers better. Are you a forward-thinker, a problem-solver, or an innovator? This is an opportunity to be part of a dynamic team that values diversity, creativity, and collaboration.
Learn more about us
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For more information contact:
Job ID: 29465
Company: VW Credit, Inc.
Location:
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 80183792
- Position Id: 9e276c090bdd246a07dfa7ad1987341b
- Posted 13 hours ago
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