Position Summary This position will serve as the IT administrator for the Arkansas State Bank Department as well as the Arkansas Securities Division. The IT administrator will supervise a small IT staff in addition to performing daily operational IT support functions. These operational duties include but are not limited to securing sensitive data, cyber security assessments and implementations, infrastructure and network support, application development and management, software upgrades, training, and collaboration with IT shared services staff and the Office of State Technology.
This position requires on-site employment with no remote or hybrid options available.Preferred QualificationsMinimum 5 years supervisory experience is required as well as 3-5 years working with data privacy and cybersecurity frameworks. Excellent communication and collaboration skills are a must. Demonstrated experience leading and/or working with cross-functional teams is preferred. ITIL and PMP certifications are a plus.
Job Responsibilities and Expected Results- IT Leadership
- IT Infrastructure and Operations
- Cybersecurity Oversight
- Systems Development and Management
- Budget and Vendor Management
- Data Management and Analytics
- Disaster Recovery
- Following and implementing IT Governance standards, processes, and policies in cooperation with the Office of State Technology and Commerce IT Shared Services
Position InformationJob Series: Information Technology - Application Support
Classification: State Applications Administrator
Class Code: IAS07C
Pay Grade: IST11
Salary Range: $107,031 - $174,628
Job SummaryThe State Applications Administrator is responsible for the installation, configuration, maintenance, and overall management of software applications within an organization. This role ensures that applications run smoothly, meet business requirements, and comply with security and operational standards. The State Applications Administrator troubleshoots technical issues, oversees system upgrades, and collaborates with a variety of assorted personnel in an attempt to implement improvements that enhance system performance and user experience. This classification requires a strong technical skill set, excellent problem-solving abilities, and a proactive approach to system management.
Primary ResponsibilitiesInstall, configure, and maintain enterprise software applications.Monitor application performance and availability, ensuring optimal functionality.Troubleshoot and resolve technical issues related to applications in a timely manner.Plan and oversee software updates, patches, and system upgrades.Maintain user access controls and application security protocols.Collaborate with agencies to ensure applications align with business objectives.Create and maintain detailed technical documentation and system logs.Provide training and support to end-users, addressing application-related inquiries.Coordinate with vendors and information technology teams for application support and integration projects.Ensure compliance with organizational policies, industry standards, and data protection regulations.
Knowledge and SkillsExcellent analytical and troubleshooting skills.Strong organizational and documentation abilities.Effective communication skills for working with technical and non-technical teams.Attention to detail and a proactive mindset.Ability to manage multiple tasks and adapt to changing priorities.
Minimum QualificationsBachelor's Degree in Information Technology, Computer Science, Computer System Engineering, or a related field.
Minimum of 12 years of experience in application administration, information technology support, or a related role.
Hands-on experience with enterprise applications such as Enterprise Resource Planning, Customer Relationship Management platforms, or database systems.
Proficiency in managing cloud-based applications and platforms (e.g., AWS, Azure).
Strong knowledge of system administration tools and technologies, such as monitoring software or automation tools.
Relevant certifications, such as Microsoft Certified: Azure Administrator Associate, Information Technology Infrastructure Library Foundation, or other platform-specific certifications, are highly desirable.
Familiarity with information technology security standards and data management practices.
Licensure/CertificationsN/AOTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
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