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Site Support Help Desk

SAIC

Little Rock, Arkansas • Today

Full-time

USD 40,001.00 - 80,000.00 per year

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Robert Half

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Easy Apply

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Help Desk/Desktop Support Analyst

Robert Half

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Easy Apply

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USD 18.00 - 19.00 per hour

ServiceNow Help Desk Support

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Key Business Solutions, Inc.

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Easy Apply

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Infinite Computer Solutions (ICS)

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Easy Apply

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HelpDesk

Arch Systems, LLC

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Customer Service Representative - Help Desk

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SAIC

Job Details

Skills

Help Desk
Augmented Reality
Adobe AIR
Teaching
IT Operations
Hardware Installation
Tier 2
Issue Tracking
Change Management
Technical Support
Debugging
Servers
Printers
Root Cause Analysis
Network
Software Maintenance
Product Optimization
Computer Hardware
Customer Support
Problem Solving
Conflict Resolution
Supervision
Laptop
TCP/IP
Routers
Switches
Virtual Private Network
Microsoft Windows
Linux
Operating Systems
Google Cloud Platform
Google Cloud
Security Clearance
Information Technology
Systems Engineering
FOCUS

Help Desk
Augmented Reality
Adobe AIR
Teaching
IT Operations
Hardware Installation
Tier 2
Issue Tracking
Change Management
Technical Support
Debugging
Servers
Printers
Root Cause Analysis
Network
Software Maintenance
Product Optimization
Computer Hardware
Customer Support
Problem Solving
Conflict Resolution
Supervision
Laptop
TCP/IP
Routers
Switches
Virtual Private Network
Microsoft Windows
Linux
Operating Systems
Google Cloud Platform
Google Cloud
Security Clearance
Information Technology
Systems Engineering
FOCUS

Summary

Job ID: 2618117

Location: Little Rock, AR, US

Date Posted: 2026-10-19

Category: Information Technology

Subcategory: Site Support

Schedule: Full-Time

Shift: Day Job

Travel: No

Minimum Clearance Required: Secret

Clearance Level Must Be Able to Obtain: TS/SCI

Potential for Remote Work: ORA_ON_SITE

Description

SAIC is seeking a Site Support II to provide support for Cyber Operations Courses in Little Rock, Arkansas.

Our team is looking for a Site Support II interested in supporting infrastructure for defensive cyber operations (DCO) courses. Consider joining our amazing team at Little Rock Air Force Base. You will work with a team of talented and supportive people dedicated to teaching and enabling operators defending our nation's critical systems.

Responsibilities:

Ensure smooth IT operations at the schoolhouse to include classroom IT hardware setup and tear down.
Key interface for user support on new accounts, issuing new desktop/laptop, and software needs.
Tier 2 support, ticket handling, change management.
IT Support for diagnosing, troubleshooting, repairing and debugging Laptop/desktop, servers, networks, printers, and Software systems. Root-Cause analysis / Independent Troubleshooting
Responsibilities include oversight and integration support of existing hardware, software, network configurations and new system initiatives for all sites within area of responsibility.
Installation of software maintenance releases or hardware upgrades including the oversight of the installation process and test procedures to diagnose and resolve product performance problems at installation.
Identifies areas requiring product improvement and implements upgrades to hardware and software.
Provides feedback and customer support regarding product performance problems and suggested solutions which may require product exchanges or more complex problem solving.
General supervision and instructions given for routine work, and detailed instructions given for new activities or special assignments.
This role has physical requirements associated with developing content at systems such as computers and part task trainers.
Candidate must be able to lift items up to 25 lbs. regularly, up to 50 lbs occasionally, and team lift heavier items rarely.
This role requires a mix of standing and sitting and requires bending, stooping, crouching, kneeling, and crawling to set up equipment.
Regular performance of fine manipulation associated with working at a computer is expected and this role can include handling small parts in part task trainers.

Qualifications

Required Education:

AA Degree in related discipline and one year related experience; Or, High School and two (2) years of related experience with relevant certification.

Qualifications:

Ability to configure laptops and workstations.
Ability to work independently and coordinate changes in production/test environments.
Basic understanding of TCP/IP, routers, switches, and Virtual Private Networks (VPNs).
Experience with Windows and Linux Operating Systems.
Experience with Google Cloud Platform (Google Cloud Platform) is desired but not required.
Must be able to lift a minimum of 50lbs as well as be physically capable of maneuvering under and around desk

Clearance:

Active Secret security clearance, must be capable of obtaining a TS/SCI clearance

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10111346
Position Id: 2618117
Posted 1 hour ago

Company Info

About SAIC

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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Job Details

Skills

Help Desk
Augmented Reality
Adobe AIR
Teaching
IT Operations
Hardware Installation
Tier 2
Issue Tracking
Change Management
Technical Support
Debugging
Servers
Printers
Root Cause Analysis
Network
Software Maintenance
Product Optimization
Computer Hardware
Customer Support
Problem Solving
Conflict Resolution
Supervision
Laptop
TCP/IP
Routers
Switches
Virtual Private Network
Microsoft Windows
Linux
Operating Systems
Google Cloud Platform
Google Cloud
Security Clearance
Information Technology
Systems Engineering
FOCUS

Help Desk
Augmented Reality
Adobe AIR
Teaching
IT Operations
Hardware Installation
Tier 2
Issue Tracking
Change Management
Technical Support
Debugging
Servers
Printers
Root Cause Analysis
Network
Software Maintenance
Product Optimization
Computer Hardware
Customer Support
Problem Solving
Conflict Resolution
Supervision
Laptop
TCP/IP
Routers
Switches
Virtual Private Network
Microsoft Windows
Linux
Operating Systems
Google Cloud Platform
Google Cloud
Security Clearance
Information Technology
Systems Engineering
FOCUS

Summary

Ensure smooth IT operations at the schoolhouse to include classroom IT hardware setup and tear down.
Key interface for user support on new accounts, issuing new desktop/laptop, and software needs.
Tier 2 support, ticket handling, change management.
IT Support for diagnosing, troubleshooting, repairing and debugging Laptop/desktop, servers, networks, printers, and Software systems. Root-Cause analysis / Independent Troubleshooting
Responsibilities include oversight and integration support of existing hardware, software, network configurations and new system initiatives for all sites within area of responsibility.
Installation of software maintenance releases or hardware upgrades including the oversight of the installation process and test procedures to diagnose and resolve product performance problems at installation.
Identifies areas requiring product improvement and implements upgrades to hardware and software.
Provides feedback and customer support regarding product performance problems and suggested solutions which may require product exchanges or more complex problem solving.
General supervision and instructions given for routine work, and detailed instructions given for new activities or special assignments.
This role has physical requirements associated with developing content at systems such as computers and part task trainers.
Candidate must be able to lift items up to 25 lbs. regularly, up to 50 lbs occasionally, and team lift heavier items rarely.
This role requires a mix of standing and sitting and requires bending, stooping, crouching, kneeling, and crawling to set up equipment.
Regular performance of fine manipulation associated with working at a computer is expected and this role can include handling small parts in part task trainers.

Qualifications

Required Education:

AA Degree in related discipline and one year related experience; Or, High School and two (2) years of related experience with relevant certification.

Qualifications:

Ability to configure laptops and workstations.
Ability to work independently and coordinate changes in production/test environments.
Basic understanding of TCP/IP, routers, switches, and Virtual Private Networks (VPNs).
Experience with Windows and Linux Operating Systems.
Experience with Google Cloud Platform (Google Cloud Platform) is desired but not required.
Must be able to lift a minimum of 50lbs as well as be physically capable of maneuvering under and around desk

Clearance:

Active Secret security clearance, must be capable of obtaining a TS/SCI clearance

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Dice Id: 10111346
Position Id: 2618117
Posted 1 hour ago

Company Info

About SAIC

Go to company profile

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Cybersecurity Instructor

Little Rock, Arkansas

•

Today

Full-time

USD 80,001.00 - 120,000.00 per year

Sr Systems Engineer- Production Support

Remote

•

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USD 80,001.00 - 120,000.00 per year

Computer User Support Specialist

Scott Air Force Base, Illinois

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