We are currently seeking an experienced Genesys Developer for an exciting opportunity in Long Beach, CA. The ideal candidate should have strong expertise in Genesys Cloud CX and a proven background in the Healthcare industry.
Job Title: Genesys Developer
Location: Long Beach, CA
Required Skills & Experience
✅ Healthcare Domain Experience (Mandatory)
✅ Strong experience with Genesys Cloud CX
✅ Expertise in:
- Genesys Architect
- Genesys Administration
- Genesys Platform APIs
✅ Good understanding of:
- Automatic Call Distribution (ACD)
- Interactive Voice Response (IVR)
- Skills-Based Routing
- Omnichannel Contact Center Solutions
✅ Hands-on experience with:
- REST APIs
- JSON
- System Integrations
✅ Experience designing, developing, and supporting customer engagement workflows within Genesys environments
✅ Strong troubleshooting, analytical, and problem-solving skills
✅ Excellent communication and stakeholder management skills
Key Responsibilities
- Design, develop, and maintain Genesys Cloud CX solutions.
- Configure and support Architect flows, routing strategies, and omnichannel customer interactions.
- Develop integrations using REST APIs and platform services.
- Collaborate with business and technical teams to gather requirements and implement solutions.
- Troubleshoot complex contact center issues and optimize platform performance.
- Support deployment, testing, and ongoing maintenance activities.
- Ensure solutions align with healthcare business processes and compliance requirements.
Preferred Qualifications
- Experience implementing enterprise contact center solutions.
- Knowledge of Healthcare member/patient engagement workflows.
- Experience integrating Genesys Cloud CX with CRM and third-party applications.
- Familiarity with Agile development methodologies.
