Job Role:Genesys Cloud ConsultantRemoteContractProject Overview: Genesys Cloud migration Role Scope / Deliverables: * Gather requirements, design, develop and deploy voice solutions in Genesys Cloud * Document call flows * Integrate Salesforce.com to enable call-to-case and email-to-case functionalities * Build custom APIs for Salesforce integration * Troubleshoot complex issues Key Skills: * 5+ years of Genesys Cloud Architect * 3+ years API integration and custom development * 5+ years of ex

Salesforce Technical Architect Genesys Cloud CX Job Title: Salesforce Technical Architect Genesys Cloud CX Location: Remote Job Type: Contract Duration: 12+ Months THE ROLE We are looking for a Senior Salesforce Technical Architect who has worked on enterprise Salesforce Service Cloud implementations integrated with Genesys Cloud CX or Genesys Engage. This is not a standard Salesforce Developer role. The right person will have a strong Salesforce architecture background and hand

Pre-Screening Questions Q1: Do you have hands-on experience architecting, designing, and implementing telephony integrations between Salesforce using Open CTI and Genesys Cloud CX or Genesys Engage? Please describe the integration and your specific responsibilities. Q2: Have you configured or architected Salesforce Omni-Channel routing in conjunction with Genesys? Do you have experience synchronizing agent availability/presence between Salesforce Service Cloud and Genesys? Q3: Have you designed

Salesforce Technical Architect (Genesys Cloud) Location: Boston, MA Remote Contract Duration: 12 Months Preference: Candidates with prior Genesys experience are highly preferred Position Overview We are looking for a highly experienced Salesforce Technical Architect with strong expertise in Salesforce Service Cloud and Genesys Cloud CX to support an enterprise CRM and contact-center transformation initiative. The successful candidate will be responsible for defining Salesforce archi