Salesforce Architect (with Genesys Cloud CX)

Salesforce Technical Architect – Genesys Cloud CX

Job Title: Salesforce Technical Architect – Genesys Cloud CX
Location: Remote
Job Type: Contract
Duration: 12+ Months
 

THE ROLE

We are looking for a Senior Salesforce Technical Architect who has worked on enterprise Salesforce Service Cloud implementations integrated with Genesys Cloud CX or Genesys Engage.

This is not a standard Salesforce Developer role.

The right person will have a strong Salesforce architecture background and hands-on experience designing CRM + Contact Center + CTI integrations.

CORE STACK

Salesforce

• Salesforce Service Cloud
• Salesforce Architecture
• Apex
• Lightning Web Components (LWC)
• SOQL / SOSL
• Salesforce Integration
• Salesforce Security
• Data Architecture
• Platform Events
• Batch Apex / Queueable Apex

Genesys / Contact Center

• Genesys Cloud CX
• Genesys Engage
• Open CTI
• CTI integrations
• IVR
• ACD
• Skill-Based Routing
• Agent Presence
• Screen Pop
• Interaction History
• Call Logging
• Call Recording
• Omnichannel

Architecture

• Enterprise CRM Architecture
• API / System Integration
• HLD / LLD
• Application Modernization
• Contact Center Transformation
• Technical Governance

WHO SHOULD APPLY

This role is a strong fit if your background looks like:

Salesforce Developer → Senior Salesforce Developer → Salesforce Technical Lead → Salesforce Architect / Technical Architect

with meaningful experience integrating Salesforce with Genesys Cloud CX, Genesys Engage, CTI, IVR or enterprise contact-center platforms.

We are particularly interested in architects who have personally designed the integration rather than candidates who have only supported an existing Salesforce environment.

REQUIRED EXPERIENCE

• 10+ years of Salesforce experience
• 3+ years working as a Salesforce Architect / Technical Architect
• Strong Salesforce Service Cloud experience
• Hands-on Genesys Cloud CX or Genesys Engage integration experience
• Enterprise CRM architecture experience
• Strong Apex and LWC experience
• Experience designing APIs and enterprise integrations
• Strong understanding of Salesforce security and data architecture
• Experience working with technical and business stakeholders

STRONG MATCH

Candidates with experience in Salesforce + Genesys Cloud CX + Contact Center Transformation will receive priority consideration.

Do not apply if your experience is limited to Salesforce administration, configuration, or standard Salesforce development without enterprise architecture and Genesys/contact-center integration experience.

Source basis: the supplied Genesys requirements explicitly combine Salesforce architecture, Service Cloud, Genesys Cloud CX/Engage and contact-center integrations; the earlier requirement also specifically identified ex-Genesys experience as highly preferred. Genesys role