Description We are seeking a Help Desk Technician to support users across multiple locations statewide in a fast-paced, high-volume environment. This role provides frontline technical support for approximately 10,000 users, troubleshooting a mix of hardware, software, and connectivity issues. Overview You'll handle a variety of support requests ranging from password resets and email issues to network connectivity and device troubleshooting. The environment primarily includes Windows 10/11, Micro