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Title: Application Support Analyst Duration: 12 month contract Location: Malvern, PA Job description: The CCaaS (Contact Center as a Service) Analyst is responsible for the day-to-day administration, optimization, and Tier 2 support of client's contact center solutions. Serving as the primary escalation point for issues the service desk cannot resolve, this role combines strong technical troubleshooting with exceptional people skills. The Analyst focuses on comprehensive CCaaS administration,
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