The successful candidate will be a detail-oriented, proactive professional who can seamlessly balance stakeholder management, solution design, hands-on configuration, and support leadership. They should be comfortable operating at both strategic and execution levels, taking ownership of solutions from concept through implementation and support.
Key Responsibilities
• Lead the support and continuous improvement of SAP CS processes in an SAP S/4HANA environment.
• Provide functional expertise across core SAP CS capabilities, with a strong focus on standard CS processes and configurations.
• Analyze business requirements and translate them into effective SAP solutions.
• Troubleshoot complex business and system issues, including hands-on involvement in configuration, testing, and debugging activities where required.
• Collaborate with business stakeholders, project teams, and technical resources to drive solution alignment and successful implementation.
• Provide design recommendations and ensure solutions are aligned with business objectives and SAP best practices.
• Support incident management, root cause analysis, change requests, and enhancement initiatives.
• Mentor team members and provide leadership in support and delivery activities.
Required Skills and Experience
• Strong functional expertise in SAP CS (Customer Service) with a deep understanding of standard CS processes and configurations.
• Excellent knowledge of Contracts, Billing and Pricing
• Experience working in SAP S/4HANA environments, with emphasis on core Service functionality rather than advanced S/4HANA-specific features.
• Demonstrated ability to work in a highly hands-on role, including configuration and troubleshooting.
• Strong analytical skills with exceptional attention to detail.
• Proven experience engaging with business stakeholders and driving solution discussions and design decisions.
• Excellent communication and collaboration skills.
Integration Knowledge
Strong understanding of SAP CS integration with:
• Sales and Distribution (SD)
• Materials Management (MM)
• Controlling (CO)
• Financial Accounting (FI)
Preferred Qualifications
• Experience with SAP interfaces and integration scenarios.
• Knowledge of SAP Revenue Accounting and Reporting (RAR).
• Experience supporting complex SAP landscapes and cross-functional business processes.
Ideal Candidate Profile
The successful candidate will be a detail-oriented, proactive professional who can seamlessly balance stakeholder management, solution design, hands-on configuration, and support leadership. They should be comfortable operating at both strategic and execution levels, taking ownership of solutions from concept through implementation and support.
