Description Act as the primary on-site IT support resource for the NYC office (approximately 60 users) Provide hands-on support in a fast-paced professional services environment while aligning with corporate IT standards Troubleshoot and resolve end-user hardware, software, and device issues Set up and configure Windows 11 laptops, peripherals, and workstations Provision and support Apple iPhones used by staff, including MFA setup and mobile device configuration Perform new hire onboarding and o