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Technical Support Analyst

Mamaroneck, NY, US • Posted 30+ days ago • Updated 28 days ago

Full Time

No Travel Required

On-site

Depends on Experience

Fitment

Dice Job Match Score™

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Job Details

Skills

MS Windows
MAC
Active Directory
Office 365
MS Office
MS SQL
helpdesk

Summary

Technical Support Analyst

Job Summary

Our client is seeking a motivated and technically skilled Technical Support Analyst to support business operations, document production, and end-user technology needs. This role blends system support, data handling, high-volume print operations, and helpdesk assistance in a dynamic, fast-paced environment.

Key Responsibilities

Provide technical support for MS Windows and Mac operating systems
Assist with helpdesk-related issues, including troubleshooting hardware, software, access, and connectivity problems
Support user account administration using Active Directory and Office 365
Write, run, and validate SQL queries to support reporting and operational needs
Design, manage, and troubleshoot document workflows using Objectif Lune Planet Press
Support high-volume printing operations, including monitoring jobs, resolving print issues, and ensuring accuracy and timeliness
Create and maintain documentation, reports, and communications using Microsoft Office applications (Excel, Word, Outlook, PowerPoint)
Collaborate with business and technical teams to improve processes and system efficiency
Perform other tasks as assigned to support business and operational needs

Required Qualifications

Proficiency with MS Windows and Mac operating systems
Working knowledge of SQL
Experience with Objectif Lune Planet Press
Strong skills in Microsoft Office applications, especially Excel
Experience with Active Directory and Office 365 administration or support
Experience supporting high-volume printing environments
Experience assisting in a helpdesk or technical support role
Strong problem-solving, organizational, and communication skills
Ability to manage multiple tasks and priorities effectively

Preferred Qualifications

Associate s or Bachelor s degree in Information Systems, Business, or a related field
Experience with ticketing systems and IT service management practices
Familiarity with document production, print operations, or enterprise systems

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10530199
Position Id: 8905329
Posted 30+ days ago

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