Data Processing Resources
Data Processing Resources

Technical Support Analyst

Mamaroneck, NY, US • Posted 60+ days ago • Updated 2 days ago
Full Time
No Travel Required
On-site
Depends on Experience
Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Job Details

Skills

  • MS Windows
  • MAC
  • Active Directory
  • Office 365
  • MS Office
  • MS SQL
  • helpdesk

Summary

Technical Support Analyst

Job Summary

Our client is seeking a motivated and technically skilled Technical Support Analyst to support business operations, document production, and end-user technology needs. This role blends system support, data handling, high-volume print operations, and helpdesk assistance in a dynamic, fast-paced environment.

Key Responsibilities

  • Provide technical support for MS Windows and Mac operating systems
  • Assist with helpdesk-related issues, including troubleshooting hardware, software, access, and connectivity problems
  • Support user account administration using Active Directory and Office 365
  • Write, run, and validate SQL queries to support reporting and operational needs
  • Design, manage, and troubleshoot document workflows using Objectif Lune Planet Press
  • Support high-volume printing operations, including monitoring jobs, resolving print issues, and ensuring accuracy and timeliness
  • Create and maintain documentation, reports, and communications using Microsoft Office applications (Excel, Word, Outlook, PowerPoint)
  • Collaborate with business and technical teams to improve processes and system efficiency
  • Perform other tasks as assigned to support business and operational needs

Required Qualifications

  • Proficiency with MS Windows and Mac operating systems
  • Working knowledge of SQL
  • Experience with Objectif Lune Planet Press
  • Strong skills in Microsoft Office applications, especially Excel
  • Experience with Active Directory and Office 365 administration or support
  • Experience supporting high-volume printing environments
  • Experience assisting in a helpdesk or technical support role
  • Strong problem-solving, organizational, and communication skills
  • Ability to manage multiple tasks and priorities effectively

Preferred Qualifications

  • Associate s or Bachelor s degree in Information Systems, Business, or a related field
  • Experience with ticketing systems and IT service management practices
  • Familiarity with document production, print operations, or enterprise systems
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10530199
  • Position Id: 8905329
  • Posted 30+ days ago
Contact the job poster
BZ

Bryan Zirman

Recruiter @ Data Processing Resources

View Profile
Create job alert
Never miss an opportunity! Create an alert based on the job you applied for.
More jobs at Data Processing Resources in Mamaroneck, NY