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Location Support Center Lead

MANTECH

McLean, Virginia • Today

Full-time

Application Support Lead

Hexaware Technologies, Inc

Washington, District of Columbia • 16d ago

Easy Apply

Full-time

Depends on Experience

Deskside Support Lead

SAIC

Washington, District of Columbia • Today

Full-time

USD 40,001.00 - 80,000.00 per year

Lead Data Center Support Services Technician

Oracle Corporation

Reston, Virginia • Today

Full-time

USD 31.83 - 63.65 per hour

IT Desktop Support Coordinator Lead

UMBC/THE HILLTOP INSTITUTE

College Park, Maryland • Today

Full-time

USD 116,160.00 - 139,392.00 per year

Lead Data Center Support Services Technician

Oracle Corporation

Ashburn, Virginia • Today

Full-time

USD 31.83 - 63.65 per hour

Senior Lead Analyst - Technical Support

Majesco

Remote or Pennsylvania • Today

Full-time

USD 80,000.00 - 120,000.00 per year

Lead Network Support Technician

GCI

Remote or Anchorage, Alaska • Today

Full-time

Lead Technical Support Ops

Paylocity Corporation

Remote • Today

Full-time

USD 65,000.00 - 75,000.00 per year

Looker Support Lead

RapidIT, Inc

Remote • Today

Easy Apply

Contract

Depends on Experience

Design System Lead

Mitchell Martin, Inc.

Merrifield, Virginia • 30+d ago

Easy Apply

Contract, Third Party

$46 - $51

Phone Technician Lead

MANTECH

McLean, Virginia • Today

Full-time

IT Service Desk Lead

Integral

Vienna, Virginia • Today

Full-time

USD 130,000.00 - 145,000.00 per year

IT Site Lead

Dreyer's Grand Ice Cream

Laurel, Maryland • Today

Full-time

USD 85,000.00 - 110,000.00 per year

OneStream Lead Consultant

Baker Tilly

Washington, District of Columbia • 14d ago

Full-time

USD 85,910.00 - 162,890.00 per year

Onsite Lead - Counterintelligence

Na Oiwi Kane

Fort Belvoir, Virginia • Today

Full-time

USD 148,000.00 - 163,000.00 per year

Site Lead, Data Center Operations

Oracle Corporation

Ashburn, Virginia • Today

Full-time

USD 91,400.00 - 187,000.00 per year

Technical Service Delivery Lead

Marlabs LLC

Remote • Today

Easy Apply

Contract, Third Party

Depends on Experience

Onsite Technical Lead - OneShield

Pacific Consultancy Services

Remote • 13d ago

Easy Apply

Third Party, Contract

Depends on Experience

OneStream Lead Consultant

Baker Tilly

Washington, District of Columbia • 12d ago

Full-time

USD 85,910.00 - 162,890.00 per year

Service Now Technology Lead

Idealforce LLC

Remote • Yesterday

Contract

Depends on Experience

Cloud Support Site Lead

Accenture LLP

Reston, Virginia • Today

Full-time

USD 126,300.00 - 243,100.00 per year

ServiceNow Technical Lead

Accenture LLP

Washington, District of Columbia • Today

Full-time

USD 108,400.00 - 203,400.00 per year

ServiceNow Technical Lead

Accenture LLP

Fort Belvoir, Virginia • Today

Full-time

USD 117,300.00 - 205,400.00 per year

Job Details

Skills

Incident Management
Tier 1
IT Infrastructure
IT Operations
Preventive Maintenance
Performance Management
ITIL
Remote Desktop
Repair
Facets
Printers
CAT5
Optical Fiber
Network
Switches
Interviewing
Recruiting
KPI
Video
Team Management
PMP
Project Management
Technical Support
Computer Hardware
VoIP
DMA
Communication
Management
Microsoft Exchange
Security Clearance
Apache Tiles
Audiovisual
Cabling

Summary

MANTECHseeks a motivated, career and customer-orientedLocation Support Center Lead to join our team inMcLean, VA. In this role, you will lead a team of IT support professionals handling incident response, network installations, and project management. As LSC Lead, you?ll use ITIL-based processes to manage and resolve incoming incidents and requests. Your team provides daily Tier 1?2 support for IT infrastructure and mission applications, including issue identification, troubleshooting, and installation.

Responsibilities include, but are not limited to:

Leading a team with a diverse range of skillsets engaged in providing all aspects of IT Operations support and delivery providing coverage from 6:00 AM to 6:00 PM working an 8 hour shift. As manager, you will be required to have flexibility to assist both early and late shifts as needed.
Utilizing ITIL-based processes to manage and resolve incoming incidents, requests, and demands through effective triage, categorization, and remote desktop troubleshooting using system repair tools.
Supporting all facets of installations, which includes the physical placement of which includes the physical placement of desktop IT equipment to include printers, CAT5 and fiber optic cable, rack mounted network equipment, switches, workstations, and communications equipment as required.
Performing HR duties as assigned, including but not limited to: interviewing, hiring, career enablement, performance counseling, compensation planning, and requisition creation.
Lending expertise and institutional knowledge to improve the overall excellence of the team by supporting the creation of Knowledge Articles, Work Instructions and SOPs.
Supports customer Key Performance Indicators (KPI) required of the program.
Local travel may be required between customer buildings or temporary assignment to an alternate location in support of special projects.

Minimum Qualifications:

High School Diploma with 11+ years of experience, an Associate?s Degree with 9+ years of experience, or a Bachelor?s Degree with 7+ years of experience.
Minimum 7 years of experience having direct knowledge of the customer?s operational environment, including (but not limited to) ticketing systems, installations, desktop technologies, corporate applications, access administration, and voice and video infrastructure.
Demonstrated ability managing teams with a diverse range of skillsets in direct support to customer.
Proven ability to build and maintain constructive relationships among customers, stakeholders, technical teams, and contractors across the customer base.
Ability to understand and discuss project statuses across the team and offer solutions to any issues.

Preferred Qualifications:

PMP or equivalent project management certification.
Related work experience leading a team in a technical help desk position, refreshing of IT equipment, providing deskside IT support and installation of IT hardware, networks, VoIP phones, and/or audio/video equipment.
Component Mission Administrator (CMA) or Directorate Mission Administrator (DMA) Certification.
Strong communication skills due to variety of groups to be working with, such as co-workers, management, and customers; must be able to exchange accurate information.?
Ability to adapt to quickly changing tasks and requirements and the ability to quickly learn new skills while on the job.

Clearance Requirements:

Must have a current/active TS/SCI with Polygraph.

Physical Requirements:

Must be able to remain in a stationary position at least 50% of the time. Constantly operate a computer, phone, and other office equipment for extended periods of time.
Must be able to move/traverse within and between buildings and offices, position self to maintain equipment and cabling, including under the desks, while moving floor tiles, and in server closets, some of which may be confined spaces.
Must be able to move Audio/Visual or Computer equipment weighing 50+ pounds, some equipment may require team-lift or the use of carts.?Ascends/descends a ladder, 10+ feet high while pulling cables and adjusting equipment.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: apblokecp
Position Id: 22541_65672
Posted 1 day ago

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Network Deployment Engineer

Chantilly, Virginia

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MANTECH seeks a motivated, career and customer-oriented Network Deployment Engineer to join our team in Chantilly, VA. This is an onsite position. Responsibilities include but are not limited to: Coordinate and execute site deployments, including planning, scheduling, and on-site installation of hardware and configurations Conduct site surveys to assess network environments, gather user requirements, and document current configurations Configure routers, switches, computers, and peripherals; im

Full-time

Job Details

Skills

Incident Management
Tier 1
IT Infrastructure
IT Operations
Preventive Maintenance
Performance Management
ITIL
Remote Desktop
Repair
Facets
Printers
CAT5
Optical Fiber
Network
Switches
Interviewing
Recruiting
KPI
Video
Team Management
PMP
Project Management
Technical Support
Computer Hardware
VoIP
DMA
Communication
Management
Microsoft Exchange
Security Clearance
Apache Tiles
Audiovisual
Cabling

Summary

Responsibilities include, but are not limited to:

Leading a team with a diverse range of skillsets engaged in providing all aspects of IT Operations support and delivery providing coverage from 6:00 AM to 6:00 PM working an 8 hour shift. As manager, you will be required to have flexibility to assist both early and late shifts as needed.
Utilizing ITIL-based processes to manage and resolve incoming incidents, requests, and demands through effective triage, categorization, and remote desktop troubleshooting using system repair tools.
Supporting all facets of installations, which includes the physical placement of which includes the physical placement of desktop IT equipment to include printers, CAT5 and fiber optic cable, rack mounted network equipment, switches, workstations, and communications equipment as required.
Performing HR duties as assigned, including but not limited to: interviewing, hiring, career enablement, performance counseling, compensation planning, and requisition creation.
Lending expertise and institutional knowledge to improve the overall excellence of the team by supporting the creation of Knowledge Articles, Work Instructions and SOPs.
Supports customer Key Performance Indicators (KPI) required of the program.
Local travel may be required between customer buildings or temporary assignment to an alternate location in support of special projects.

Minimum Qualifications:

High School Diploma with 11+ years of experience, an Associate?s Degree with 9+ years of experience, or a Bachelor?s Degree with 7+ years of experience.
Minimum 7 years of experience having direct knowledge of the customer?s operational environment, including (but not limited to) ticketing systems, installations, desktop technologies, corporate applications, access administration, and voice and video infrastructure.
Demonstrated ability managing teams with a diverse range of skillsets in direct support to customer.
Proven ability to build and maintain constructive relationships among customers, stakeholders, technical teams, and contractors across the customer base.
Ability to understand and discuss project statuses across the team and offer solutions to any issues.

Preferred Qualifications:

PMP or equivalent project management certification.
Related work experience leading a team in a technical help desk position, refreshing of IT equipment, providing deskside IT support and installation of IT hardware, networks, VoIP phones, and/or audio/video equipment.
Component Mission Administrator (CMA) or Directorate Mission Administrator (DMA) Certification.
Strong communication skills due to variety of groups to be working with, such as co-workers, management, and customers; must be able to exchange accurate information.?
Ability to adapt to quickly changing tasks and requirements and the ability to quickly learn new skills while on the job.

Clearance Requirements:

Must have a current/active TS/SCI with Polygraph.

Physical Requirements:

Must be able to remain in a stationary position at least 50% of the time. Constantly operate a computer, phone, and other office equipment for extended periods of time.
Must be able to move/traverse within and between buildings and offices, position self to maintain equipment and cabling, including under the desks, while moving floor tiles, and in server closets, some of which may be confined spaces.
Must be able to move Audio/Visual or Computer equipment weighing 50+ pounds, some equipment may require team-lift or the use of carts.?Ascends/descends a ladder, 10+ feet high while pulling cables and adjusting equipment.

Dice Id: apblokecp
Position Id: 22541_65672
Posted 1 day ago

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Create job alert

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Similar Jobs

IT Service Desk Lead

Vienna, Virginia

•

Today

Full-time

USD 130,000.00 - 145,000.00 per year

IT Support Specialist - TS/SCI with Polygraph

McLean, Virginia

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USD 80,179.00 - 108,477.00 per year

Senior Systems Administrator (Lead)

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