Idealforce has contract position available immediately for a Service Now Technology Lead to join our customer in Phoenix,AZ. This is Remote Position.Please find below additional details about this job.Local Candidates.
Job Description:
Client develops and executes the statewide IT strategy for Arizona state government and
provides IT services and infrastructure to state agencies to ensure continuity of mission critical
and essential systems. AtoZ Arizona is a state-led initiative to create a centralized portal that
connects Arizona citizens to state services. This portal will act as a “front door,” providing
streamlined access to public-facing state government services and simplifying the citizen
experience.
Our team is seeking a ServiceNow Technical Lead to serve as the primary technical owner of
the AtoZ Portal’s ServiceNow implementation. In this role, you will work closely with our
implementation vendor, oversee all ServiceNow development and technical decisions, and
ensure the platform is built, maintained, and enhanced according to best practices. The ideal
candidate brings strong ServiceNow platform expertise, a solid understanding of integrations
and identity concepts, and the ability to translate product direction into clear technical execution
plans.
This position will act as the technical subject matter expert for how AtoZ leverages ServiceNow,
owning the technical backlog, guiding enhancements, coordinating platform upgrades, and
ensuring long-term stability and scalability. It requires someone who can be hands-on when
needed, troubleshoot issues, and validate integrator/implementation vendor architecture and
development work.
Key Responsibilities
Serve as the primary technical owner of the AtoZ ServiceNow implementation, ensuring
platform quality, performance, and scalability.
Oversee and manage the ServiceNow technical backlog in Jira, including
enhancements, bugs, maintenance tasks, and modernization initiatives.
? Review and validate solution architecture, workflows, and technical decisions provided
by the MVP and long term vendor development teams.
? Provide hands-on configuration or development support as needed to troubleshoot
issues or validate platform behavior.
Act as the main technical point of contact between AtoZ and maintenance and vendor
development teams.
Review vendor designs, technical documentation, and proposed solutions to ensure
alignment with best practices and program goals.
Participate in evaluating vendor SOW responses and technical proposals during
procurement cycles.
? Support agency onboarding by joining integration meetings and providing technical
expertise related to ServiceNow capabilities such as notifications, workflows, catalog
use, and routing.? Collaborate with the AtoZ Identity Platform and agency technical teams to ensure
successful authentication, attribute flow, and notification patterns.
? Support the AtoZ Program Manager in translating business priorities into technical
execution plans.
Lead planning for platform upgrades, modernization efforts, and release cycles.
Ensure compliance with accessibility, security, and state technology policies and
standards.
Actively participate in agile ceremonies, including Sprint Planning, Backlog Refinement,
Standups, Reviews, and Retrospectives.
Prepare technical stories, acceptance criteria, and testing requirements.
Ensure all ServiceNow work is delivered in alignment with product goals, timelines, and
quality standards.
Maintain technical documentation, diagrams, workflow maps, and configuration details.
Recommend improvements to platform stability, performance, and long-term scalability.
Stay informed of ServiceNow roadmap updates and new platform capabilities.
Required Qualifications
5 or more years of ServiceNow experience in a technical role such as developer,
architect, or technical lead.
Experience with ServiceNow Public Sector Digital Services (PSDS), including case
management, constituent engagement, public sector workflows, or related modules.
Strong understanding of ServiceNow architecture, configuration, workflows, scripting,
and platform best practices.
Experience overseeing vendor development teams or external technical partners.
Ability to translate business requirements into technical stories, tasks, and execution
plans.
Strong communication skills and ability to explain complex technical topics to
non-technical stakeholders.
Preferred Qualifications
Hands-on experience with ServiceNow Notifications, Catalog Items, Flow Designer, and
Integration Hub.
Experience working in agile or iterative development environments.
Solid understanding of integrations, identity concepts including SSO, OIDC and SAML,
and API fundamentals including JSON and REST.
Familiarity with government, public sector, or highly regulated environments.
Experience participating in technical evaluation during procurement processes.
Knowledge of platform upgrade planning, release management, and long-term
maintenance strategies.
? Experience supporting cross-system integrations or coordinating between multiple
technical teams.
? Ability to build technical diagrams, architecture visuals, and integration flow
documentation.
THIRD PARTY CANDIDATES: Email your candidate/s resume to jb dot resumes at idealforce.com along with the following details: Rate, Current location and Availability.
Disclaimer :The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
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