Job Family:SAAS/PAAS/Cloud Application Development
Travel Required:Up to 10%
Clearance Required:Ability to Obtain Public Trust
What You Will Do:- Lead the design, development, and implementation of ServiceNow HRSD solutions, translating complex business requirements into scalable, high-quality technical architectures.
- Design and configure advanced ServiceNow HRSD capabilities, including case management, Employee Center, lifecycle events, knowledge management, and HR automation workflows.
- Serve as a technical lead and subject matter expert, providing guidance and mentorship to junior developers and ensuring adherence to platform best practices.
- Collaborate closely with business analysts, architects, and stakeholders to deliver solutions aligned with business objectives and enterprise architecture standards.
- Develop and maintain complex ServiceNow components, including custom applications, integrations, workflows, and scoped applications.
- Lead troubleshooting and resolution of technical issues, including root cause analysis, debugging, and performance optimization.
- Oversee and contribute to testing efforts, including unit, system, and integration testing, ensuring solution quality and stability.
- Conduct code reviews and enforce development standards, promoting maintainability, scalability, and security.
- Own technical documentation, including solution design documents, integration specifications, and system architecture artifacts.
- Lead demos, technical reviews, and stakeholder briefings, effectively communicating solutions to both technical and non-technical audiences.
- Drive platform upgrade planning and execution, including impact analysis, regression testing, and remediation.
- Ensure security, scalability, and maintainability of ServiceNow solutions, aligning with enterprise and federal compliance requirements.
- Stay current with ServiceNow releases, HRSD innovations, and industry trends, driving continuous improvement and adoption of new capabilities.
What You Will Need:- Active "PUBLIC TRUST" or "SECRET" clearance, or ability to obtain prior to onboarding.
- Ability to commute to client or corporate offices within the Washington, DC metro area 2-3 days per week.
- Minimum of SIX (6) years of professional experience, with at least FOUR (4) years of hands-on ServiceNow development experience.
- Bachelor's degree in an IT-related field (Relevant experience may be substituted for formal education or advanced degree).
- ServiceNow Certified System Administrator (CSA) certification (required).
- Strong expertise in ServiceNow HRSD, including Employee Center, case management, lifecycle events, and knowledge management.
- Advanced experience with ServiceNow development, including: JavaScript and Glide scripting, Flow Designer and IntegrationHub, UI policies, business rules, client scripts.
- Strong experience with integrations, including REST, SOAP, and MID Server.
- Deep understanding of Software Development Lifecycle (SDLC) and experience working in Agile environments.
- Strong analytical and problem-solving skills, with the ability to handle complex technical challenges.
- Excellent communication skills, with the ability to engage with technical teams, business stakeholders, and leadership.
- Proven ability to work independently, lead technical efforts, and manage multiple priorities.
What Would Be Nice To Have:- ServiceNow Certified Implementation Specialist (CIS-HR) or other advanced certifications (CIS, CAD).
- Experience leading or mentoring development teams.
- Strong background in HRSD implementations, particularly in complex or enterprise environments.
- Experience with advanced integrations and automation, including third-party systems and APIs.
- Agile certifications (e.g., Scrum Master, SAFe).
- Experience supporting federal clients, including knowledge of Federal HR processes and compliance requirements.
- Familiarity with platform performance tuning, security best practices, and DevOps pipelines.
- Strong interpersonal skills, with the ability to influence and collaborate across diverse teams.
What We Offer:Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Parental Leave
- 401(k) Retirement Plan
- Group Term Life and Travel Assistance
- Voluntary Life and AD&D Insurance
- Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
- Transit and Parking Commuter Benefits
- Short-Term & Long-Term Disability
- Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Care.com annual membership
- Employee Assistance Program
- Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
- Position may be eligible for a discretionary variable incentive bonus
About GuidehouseGuidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1- or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.
If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
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