Senior ServiceNow Developer

Our client is seeking a Senior ServiceNow Developer to design, develop, and implement solutions within the ServiceNow platform, playing a crucial role in maintaining and continually improving implemented modules across the agency.

Scope of Work

•     Maintain and perform continual service improvements on implemented modules: ITSM, ITFM, HRSD, ITOM, PPM, and SPM.

•     Collaborate with cross-functional teams to gather requirements and translate them into technical solutions.

•     Work with product owners/stakeholders to build requested items and tasks using workflows to manage processes and meet business requirements.

•     Document and maintain functional business requirements, process flows, and business use cases.

•     Perform operational administrative tasks as needed.

•     Assist with report configuration and maintenance as needed.

•     Configure and maintain data integrations between ServiceNow and other systems.

•     Design and develop ServiceNow forms, tables, and modules.

•     Develop workflow/flow designs where required to drive approvals and process lifecycle.

•     Design, create, and configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs, including advanced scripting (including CMS/Service Portal).

•     Design, create, and configure Notifications, UI Pages, UI Macros, Script Includes, Formatters, and similar components in ServiceNow.

•     Ensure adherence to ServiceNow best practices, agency security guidelines, and governance policies, maintaining as close to an out-of-the-box environment as possible.

•     Perform code reviews and mentor junior developers.

•     Stay current on ServiceNow releases, features, and industry trends; identify opportunities for process improvement and automation.

•     Design, develop, enhance, debug, and implement software; troubleshoot production problems related to software applications.

•     Research, test, build, and coordinate the conversion and/or integration of new products based on client requirements.

•     Address problems of systems integration, compatibility, and multiple platforms.

•     Consult with project teams and end users to identify application requirements.

•     Perform feasibility analysis on potential future projects and present findings to management.

•     Assist in evaluating and recommending application software packages, integration, and testing tools.

•     Act as team leader on projects; instruct, assign, direct, and check the work of other software developers on the development team.

•     Participate in development of software user manuals.

Required Skills / Qualifications

•     Bachelor''s degree in Computer Science, Information Technology, or equivalent work experience.

•     Minimum 5 years of hands-on ServiceNow development experience across ITSM, ITFM, HRSD, ITOM, PPM, and SPM modules.

•     Proficiency in JavaScript, HTML, CSS, and REST APIs.

•     In-depth knowledge of implementing ServiceNow architecture and ServiceNow scripting.

•     Experience working in an Agile/Scrum environment.

•     Experience creating ServiceNow update sets and promoting/testing changes through multiple instances into production.

•     Demonstrated knowledge of service management processes, procedures, and software, including ServiceNow.

•     Strong problem-solving skills and ability to work independently.

•     Excellent communication and collaboration skills.

Desired Qualifications

•     ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) certification.