Pre-Screening Questions
Q1: Experience with Infoblox NIOS architecture, Grid Master, Grid Members and HA?
Q2: Experience with Genesys contact center platforms?
Q3: Experience with Troubleshooting DNS, firewall and routing problems affecting Genesys?
Q4: Experience with DNS troubleshooting and DNS record management?
Job Description
We are seeking an experienced NIOS Engineer with Genesys expertise to manage and support enterprise DNS, DHCP and IPAM services using Infoblox NIOS, while ensuring reliable network connectivity for Genesys contact center platforms. The candidate will be responsible for infrastructure administration, incident resolution, configuration management, platform monitoring and coordination with network, voice and application teams to maintain high availability and operational stability.
Qualifications:
Bachelor's degree in Computer Science, Information Technology or a related field.
10 years of relevant IT infrastructure or network engineering experience, depending on the seniority of the role.
Hands-on experience administering Infoblox NIOS and DDI services.
Experience supporting Genesys contact center infrastructure or integrations.
Strong troubleshooting, communication, documentation and cross-team collaboration skills.
Knowledge of cloud networking and enterprise telephony is an advantage.
Disclaimer: i-Link Solutions Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability.
