Scope of Work
1. End‑User Device & Asset Lifecycle Support
- Support new hire setup, deployment, and onboarding activities in coordination with the EUC team.
- Install, upgrade, repair, and replace EUC equipment, including desktops, laptops, monitors, and associated peripherals.
- Perform hardware refresh, device swaps, and secure decommissioning with proper handover for disposal.
- Provide replacement of non‑warranty assets as approved.
2. IMACD Services (Install, Move, Add, Change, Decommission)
- Perform IMACD activities for EUC assets:
- New device installation and setup
- Desktop and workstation moves
- Device additions and re‑configurations
- Hardware refresh and decommissioning
- Ensure asset tagging, relocation tracking, and documentation updates.
3. Incident, Task & Break/Fix Support
- Work on incidents and service requests related to End User Computing.
- Provide onsite break/fix assistance for EUC hardware and software.
- Diagnose and resolve incidents and problems associated with EUC equipment.
- Perform reactive troubleshooting to identify root causes and help prevent recurrence.
- Provide deskside support services as required.
4. Onsite EUC & End‑User Support (SLA‑Driven)
- Provide onsite operational and technical support to authorized users.
- Deliver services in accordance with defined SLAs for response and resolution.
- Provide VIP and executive support for:
- Desktop and workstation devices
- Display screens and video systems
- Docking stations and communication devices
- Printers, scanners, and wireless networking
5. Network Connectivity & Access Support
- Assist users connecting or attempting to connect to the corporate network.
- Support access to:
- LAN and WAN
- Print and file services
- Appropriate LAN segments
- Configure and troubleshoot network connectivity for end‑user systems, including cabling and port connectivity.
6. Printer, Scanner & Peripheral Support
- Provide network connectivity for printers and scanners, including:
- IP addressing
- Direct TCP/IP output configuration
- Create, modify, and remove printer configurations and queues as per requests and SLAs.
- Provide warranty and break/fix support for networked printers and scanners.
- Support peripheral devices including keyboards, mice, webcams, headsets, and docking stations.
7. Operating System, Imaging & Deployment
- Install, upgrade, and migrate end‑user systems to Windows versions.
- Support large‑scale Windows deployments in enterprise environments.
- Monitor and maintain systems running Windows.
- Utilize and support imaging tools for device provisioning and re‑imaging.
8. Software Support, Configuration
- Provide software break/fix support for end users.
- Configure hardware, operating systems, and applications as required for EUC support.
9. Collaboration, Telepresence & Audio‑Video Support
- Provide onsite support for telepresence systems.
- Support audio‑video meetings, conferencing tools, and meeting room equipment.
- Perform AV connectivity checks and equipment troubleshooting.
10. Reporting, Communication & Problem Management
- Use problem and incident management systems to track customer calls, incidents, and service requests.
- Ensure tickets are updated, documented, and closed accurately.
- Provide regular, timely feedback on customer requirements and onsite activities.
- Communicate effectively with technical and non‑technical stakeholders.
Contract Type
● Independent Contractor (1099)
Never miss an opportunity! Create an alert based on the job you applied for.
